Chief Customer Strategy Director

Chief Customer Strategy Director

New challenges, just here!

• Number of jobs offered: 1
• Employment status: regular employment
• Work arrangement: hybrid work
• Work location: 3800, rue de Marly, Quebec City
• Your contribution to Revenu Québec's mission

The Chief Customer Strategy Directorate is a team of over 80 people who contribute every day to developing and implementing communications for internal and external clienteles, improving client knowledge, and enhancing the experience of citizens by supporting a cross-cutting client approach.

By working within this team, you will collaborate with your colleagues to tackle exciting challenges, such as implementing integrated communication and customer experience strategies to strengthen citizens' trust in Revenu Québec. Excellence and innovation are fundamental principles that will guide your work on a daily basis.

Your daily life at Revenu Québec

As Chief Customer Strategy Director, you will need to:

• Define an integrated and coherent vision in terms of communications, customer experience, and client knowledge, taking into account organizational and government orientations;
• Exercise strategic leadership with senior management, the board of directors, and organizational positioning, image, and reputation bodies;
• Lead cross-cutting mandates of significant scope and highly sensitive nature for the organization, particularly in the context of transformation and crisis management;
• Plan, organize, direct, and control all activities of the main direction, including those of multidisciplinary teams and staff with diverse expertise;
• Implement and utilize strategic performance indicators to guide decision-making and ensure continuous improvement of practices;
• Promote a value-centered client approach by mobilizing the organization around the needs and expectations of clienteles.

In addition, you will have the opportunity to professionally flourish with the support of a dynamic team that will care about your success and advancement.

Requirements

• To join our team, you must:
• Hold a bachelor's degree or equivalent;
• Have 4 years of experience in a managerial role.
• The following could be considered assets:
• Significant experience in customer experience, communication, marketing, or public affairs;
• Experience in crisis management;
• Experience in organizational transformation in a complex, multidisciplinary, and cross-cutting environment.
• Additional information

You must be a Canadian citizen or permanent resident, or hold a valid work permit in Canada.

If you obtained your degree outside of Canada, you must attach a copy of the comparative study evaluation issued by the Ministry of Immigration, Francization, and Integration to your online application. Note that if you do not provide this document when completing your application, you will not be able to submit your application.

Your professional qualities

This position will suit you if you:

• Demonstrate mobilizing and influential leadership in complex and constantly evolving contexts;
• Show a strong strategic vision and the ability to anticipate organizational and societal issues;
• Have a developed political sense and great skill in navigating high-visibility environments;
• Are recognized for your ability to rally diverse stakeholders and create consensus among them;
• Demonstrate innovation, boldness, and creativity in seeking solutions, with a commitment to continuous improvement;
• Show great rigor and sound judgment in decision-making.

Favorable working conditions, just here!

• Minimum of four weeks of vacation after the first year
• Subsidy for physical activities
• Job security and stability
• And much more!
• Application procedures
• Please consult the steps related to the recruitment process.
• You must provide all the requested information in the electronic form, even if it is already included in your resume. If you make changes to your resume after the application period, they will not be considered.

Questions?

We are here to answer all your questions. Contact us by email at AccesRH@revenuquebec.ca or by phone at 418 652-6601 (Quebec City region), 514 228-3139 (Montreal region), or 1 855 824-0337 (toll-free).

Employment Equality Program

Revenu Québec applies an employment equality program and invites women, people with disabilities, Indigenous peoples, visible minorities, and ethnic minorities to apply. Accommodations may be offered to people with disabilities based on their needs.