Delivery Team Member - TpleinU

Delivery Team Member - TpleinU

Job Number: 193216

Career Group: Distribution Center Careers

Job Category: Electronic Comm - Planning

Travel Requirements: 0 to 10%

Employment Type: Full-time

Country: Canada (CA)

Province: City: Lebourgneuf

Location: 3805 Ville de Québec - satellite

Postal Code: G2J 1C8

Start a rewarding career with Sobeys inc., celebrated among the 100 Best Employers in Canada, where your talents contribute to our commitment to excellence and community impact.

Voila.ca is a new team dedicated to the launch and promotion of Sobeys' new online grocery ordering and delivery service. This is a rare opportunity to be part of a startup within a large company. You will participate in the launch and management of a new brand for the Ontario and Quebec markets using the world-class online grocery tool. We are looking for experienced, passionate, curious, customer service obsessed, and entrepreneurial individuals to join a diverse and motivated team whose mission is to help Canadians stay ahead in their busy lives. Voila by Sobeys and Voila by IGA: the most reliable and convenient way for Canadians to do their grocery shopping.

Your grocery delivered. Simple as that.

Ready to make an impact?

The Delivery Team Member is responsible for providing an impeccable customer experience through exceptional service, precise execution, and professional presentation, contributing to customer satisfaction.

Click here to discover a typical day in the role of Delivery Team Member: Here’s where you’ll focus

Customer Service and Representation

• Act as a professional and ambassador of the Voila brand to customers.
• Provide a personalized and high-level delivery experience directly to customers' homes.
• Provide courteous, attentive, and Voila service standard compliant service.
• Effectively resolve issues encountered, in collaboration with the Delivery Supervisor and Customer Service.

Delivery Operations

• Perform deliveries within scheduled timeframes, in various environments (apartment buildings, residences, rural areas).
• Proactively communicate with customers to inform them of any changes or delays.
• Make order adjustments at the delivery point according to established procedures.
• Escalate any concerns or incidents to the appropriate service.

Safety, Compliance, and Vehicle Maintenance

• Perform mandatory daily inspections, maintain fuel levels, and follow maintenance procedures.
• Immediately report any malfunction or damage.
• Drive the vehicle safely and responsibly in all road and weather conditions.
• Maintain a clean, organized, and company standard compliant vehicle.
• Ensure that products are properly and safely loaded.

What you bring to the table

• Demonstrated customer service experience.
• Class 5 driver's license (we do not accept probationary driver's licenses).
• Clean driving record.
• Ability to lift up to 50 lb (25 kg) repeatedly and handle overhead loads (up to 6 feet).
• Comfortable driving in various environments (urban, suburban, rural), day and night, and in varying weather conditions.
• Availability to work on varied schedules: evenings, weekends, and holidays (7-day operations).

Working Conditions

• Company-provided uniform.
• Paid training the first week (Monday to Friday, 8:00 a.m. to 4:00 p.m.).
• Work in a home delivery environment, with vehicle provided.
• Variable schedule that may include early morning or evening shifts.
• Frequent physical work: carrying loads, moving, stairs, sometimes adverse weather conditions.

We offer a comprehensive total compensation package, which varies depending on the position, designed to allow our employees to live better from a physical, financial, and emotional perspective.

Some websites displaying our job postings may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison purposes and are not provided by our organization or monitored for accuracy. We will be happy to discuss the details of the compensation for this position with selected candidates as part of the recruitment process.

Our total compensation programs go beyond the paycheck:

• A competitive benefits program tailored to your needs, including health and dental coverage, as well as life and accidental death and dismemberment insurance*.
• Access to the virtual healthcare platform* and employee and family assistance program.
• A retirement savings plan to help you save and grow your savings*.
• A 10% discount in store at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
• Training and development resources to support your career progression.
• Paid vacation
• Eligible only after working a certain number of hours/days of work.

Sobeys has committed to meeting the needs of disabled candidates throughout the hiring process. The company will therefore collaborate with candidates who request accommodations at any stage of this process.