Resident Manager

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/

What we offer to employees

• Salary and apartment suite included
• Employer-paid benefits
• Annual bonus based on personal performance
• Ongoing training programs
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties and summer BBQs

Customer Service

• Greeting and interacting with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute residential events (i.e. Holiday parties, summer barbecues)

Management & Training

• Interview screened candidates and provide hiring recommendations to District Manager
• Complete orientation, training and or upskilling sessions for new and existing staff
• Foster an environment to support ongoing development for staff members
• Create and monitor work schedules of staff in accordance with company guidelines and to meet high turnover periods
• Supervisor staff, including conflict resolution management
• Support the District Manager with operating budgets and capital plans

Leasing & Administration

• Arrange appointments with prospects to show vacant suites
• Process leasing applications including completion of background and credit checks
• Ensure rents are collected and deposited on a timely basis
• Negotiate lease renewals in conjunction with established targets
• Utilize Yardi to record transactions and run various operating reports
• Conduct market surveys and analyze how the property compares to the market
• Recommend leasing rates and in-suite turnover work to the District Manager
• Actively promote various referral programs to existing residents and prospects

Property Maintenance

• General knowledge of building maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pools, sprinklers, etc.)
• Oversee month-end duties, including suite inspections, scheduling contractors, and delegating staff turnover responsibilities
• Supervise contractors to ensure maintenance and repairs are completed properly
• Assist District Manager and Construction Manager with managing execution of the annual capital plan and identifying current or future issues for repair
• Review and approve contractor invoices for payment

General Cleaning

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks

Qualifications

• Previous experience in the multi-residential property sector or related field (an asset)
• Knowledge of emergency procedures, including fire, flood, and mold
• Excellent customer service skills
• Strong written and oral communication skills
• Ability to supervise, train, and motivate staff
• Proficiency in basic computer skills (keyboard)
• Understanding of operating budgets and capital plans
• Ability to perform minor electrical and plumbing repairs
• Ability to lift up to 23 kg (50 lb)
• Ability to push and move objects over 23 kg (50 lb) (e.g. trash cans, appliances)
• Proficiency in French and English (applicable to Quebec only)