IT Technician - Level 3 / Systems Administrator

IT Technician - Level 3 / Systems Administrator

Our IT Services team is currently looking for an IT Technician to join the team. *Become the hidden face of Solulan's success!*

Since 1999, Solulan has been supporting organizations in their digital transformation by offering consulting, integration, and support services for innovative IT solutions. We are proud to contribute to the success of hundreds of companies, both locally and internationally.

We are currently looking for a Level 3 IT Technician to join our team and contribute to our mission.

What we value at Solulan

Friendly atmosphere: A pleasant work environment where your ideas matter.

Collaborative spirit: Importance of teamwork and cooperation between departments.

Transparent communication: Encourages frequent communication so that everyone stays informed and involved.

Human approach: Respect, listening, and employee well-being are at the heart of our values.

Community engagement: Participation in social initiatives and events

Your Responsibilities:

• Provide Level 3 technical support
• Respond to client requests, manage the impacts and priorities of these requests
• Solve or participate in solving problems according to internal procedures
• Perform server upgrades/support
• Track the progress of requests with clients
• Administer and maintain our clients' server infrastructure
• Analyze infrastructures and make recommendations according to clients' needs
• Participate in various IT projects for our clients
• Document interventions and update information in our systems
• Install, configure, and administer applications.
• Desired Profile:
• DEC in computer science and 7 years of relevant experience in a similar position
• Experience in technical support for Windows environments
• Good knowledge of virtualization (Hyper-V, VMWare)
• Knowledge of Microsoft 365 / Azure / SharePoint administration environment
• Knowledge of SSL certificate management
• Networking knowledge
• Knowledge of Microsoft cloud (Office 365, Azure, etc)
• Sense of organization and priorities
• Concern for customer service quality
• Proficiency in French - Spoken and written
• Proficiency in English - Spoken and written (For managing our anglophone accounts)

Why work for us?

• Many opportunities for learning, growth, and promotion.
• Competitive salary
• Enjoy benefits and REER
• Flexible hours
• Mobile leave
• Training room at the workplace (Blainville and Quebec branches)
• Free coffee
• On-site parking
• Social activities

Solulan Group does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or any other status protected by applicable human rights legislation.

Interested in the opportunity? Send us your application quickly!