Bilingual Customer Success Specialist (Field)

Position Description

As a Customer Success Specialist, you will provide high-level customer support to approximately 30 to 50 automotive dealerships located in a given area. Your role as a consultant is to ensure excellent assistance for our products and ensure that our clients fully benefit from the software they have purchased. You will provide customer assistance on-site and via videoconference. You will work on-site approximately 80% of the time and participate in videoconferences 20% of the time.

Main Responsibilities

• Analyze software usage, formulate recommendations, and propose solutions tailored to current and future professional situations
• Improve operations, efficiency, profits, and overall system usage to ensure our clients fully benefit from our software
• Participate in industry trade shows/events
• Monitor individual workload and prioritize responsibilities
• Allocate time for learning, growth, and improvement

Work Conditions

• Basic physical capabilities are required for advising and assisting
• Drive a company vehicle and occasionally travel by air
• Sit, walk, and stand throughout the workday
• Travel with overnight stays covered by the company is required. Accommodation and overnight stays will be covered by the company.
• Training

A paid training program! The nature of the position requires you to successfully complete an intensive training program. The training will include in-person courses at our Houston, Texas, and Dayton, Ohio, facilities, as well as online courses where you will receive in-depth training on the products and gain knowledge of the automotive industry. Additionally, you will be paired with mentors nationwide, allowing you to apply the knowledge gained in class in a real-world context.

Requirements

• Bachelor's degree, college diploma, or equivalent experience
• Mandatory proficiency in French (Quebec) and English
• Ability to travel, with overnight stays at hotels, up to 50%
• Ability to travel to the United States to attend training, if necessary
• Initiative and good time management skills
• Excellent written and oral communication skills
• Excellent customer service and organizational skills
• Ability to build strong relationships with clients
• Must hold a valid driver's license, have committed fewer than two traffic violations in the past three years, and have not committed any driving under the influence violations in the past five years.
• Reliable home internet connection with sufficient bandwidth for videoconferences.

Benefits

Our goal is to provide our employees with an environment that promotes a balance between work and family life. Our comprehensive range of social benefits includes:

• Medical, dental, vision, and life insurance
• Retirement plan (company contribution: 100%, up to 6%)
• Company vehicle for professional and personal use
• Remote work with a provided laptop and other office equipment at home
• Professional development and training
• Internal promotions
• Paid time off and sick days
• Referral bonus

Reynolds and Reynolds encourage a healthy lifestyle by offering a smoke-free work environment. Reynolds and Reynolds is an equal opportunity employer.