Logistics & Customs Compliance Specialist

At Robotiq, our mission is clear: to free human hands from repetitive tasks.

We support manufacturers and physical AI solution designers with intelligent robotic components and ready-to-use work cells, which generate measurable results on the production floor.

What sets our approach apart? We "productionize" automation instead of treating it as custom engineering. We integrate intelligence directly into our hardware and software to make every task functional and reliable. Our solutions are practical, scalable, and designed for real manufacturing environments. They are used by tens of thousands of companies worldwide.

Our way of working and the people who make up the team are essential. We CARE about people, acting with respect, honesty, and accountability in every interaction. We INNOVATE with intent, simplifying complexity and creating real-impact solutions. And we BUILD ONE TEAM by collaborating across roles, disciplines, and regions, supporting each other and contributing to our clients' success.

Purpose of the Role

Under the leadership of the Manufacturing Operations Director, the Logistics & Customs Compliance Specialist plays a key role in managing Robotiq's international shipments. As the point of contact between internal teams, clients, and logistics partners, they ensure every order is shipped efficiently, in compliance with the customs and regulatory requirements of different markets.

Through their diligence, organizational skills, and understanding of international shipping processes, they directly contribute to providing a reliable and professional customer experience. The specialist also acts as a resource person for the Customer Success and Sales teams on all shipping, documentation, and compliance-related matters.

Your Day-to-Day with Us Will Look Like

• Ensure the preparation, compliance, and tracking of international shipments.
• Prepare, validate, and optimize shipping and customs documents.
• Coordinate activities with the shipping team, carriers, brokers, customs agents, and 3PL partners.
• Select appropriate transportation modes based on deadlines, costs, and destinations.
• Track shipped orders and communicate updates to internal teams and clients.
• Address issues related to deliveries, delays, damages, or customs hold-ups.
• Act as a resource person on customs compliance and international regulations.
• Maintain accurate tracking data in internal systems.
• Train and support teams on best practices for shipping and compliance.
• Identify and implement process improvements to optimize efficiency and reduce costs.
• Monitor regulatory changes in customs, export, and international trade.
• Participate in expansion projects into new markets, including setting up shipping routes and logistics partners.

Desired Profile

• DEC or bachelor's degree in logistics, international trade operations management, or related field
• Years of experience: 2 to 5 years of experience in international logistics
• Expertise:
• + Customs compliance
• + International shipments
• + Incoterms
• + 3PL partner management
• Technical skills: ERP system, Excel, Google Suite
• Proficiency in French and English
• Key skills:
• + Responsible
• + Proactive
• + Desire to win
• + Performance-oriented
• + Excellent communicator
• + Excellent collaborator
• + Innovative
• + Agile and adaptable
• + Thorough
• Asset:
• + Knowledge of the manufacturing industry
• + Forklift operation
• Joining the Robotiq Team Means

Robotiq shines with its team-oriented culture, transparent communication, expertise sharing, and strong collaborative spirit that is felt throughout the company!

It's Also That

• A noble and inspiring mission: to free human hands from repetitive tasks
• Challenging opportunities within a high-tech organization
• Flexible working hours, both for leave and time management, for a true work-life balance
• Management based on autonomy and both collective and individual goals
• Individual development plan
• Telemedicine
• Worker-owned cooperative
• Brand-new work environment, fostering exchanges and workspaces tailored to needs
• Culture club, sports and recreational activities, on-site gym, barista coffee, fresh fruits, etc.!

**We would be delighted to meet you!