Department Manager

Join the animal lovers!

At Chico, we are more than just a pet store. We are passionate individuals who care about the well-being of animals and the satisfaction of their humans. Every day, we share our expertise, create memorable experiences, and contribute to improving the lives of pets.

We are currently looking for a Department Manager for our Chico La Sarre store.

Are you an inspiring leader who enjoys developing talent, taking on challenges, and achieving results? Are you passionate about customer service and want to have a concrete impact on the success of a store? This opportunity is for you!

We are looking for a full-time candidate available with a flexible schedule including day, evening, and weekend shifts as needed by the store.

Your impact at Chico

As a Department Manager, you will be the engine of your team and your store. You will manage all operations, performance, and employee development while creating a motivating and high-performing work environment.

Your role will be to bring the Chico experience to life every day, both to customers and team members, ensuring the achievement of sales goals, operational excellence, and customer satisfaction.

Leadership and team development

• Recruit, integrate, train, and develop team members.
• Support employees through coaching, feedback, and recognition.
• Create a positive, inclusive, and motivating work environment.
• Develop the next generation and foster talent growth.

Customer service

• Provide an exceptional customer experience with every visit.
• Act as an ambassador for Chico's culture and values.
• Support your team in providing high-quality advisory service.
• Build lasting relationships with customers.

Sales and performance management

• Achieve and exceed sales, profitability, and productivity goals.
• Analyze results and performance indicators.
• Identify improvement opportunities and implement action plans.
• Motivate your team to achieve goals.

Operations management

• Plan, organize, and coordinate daily store activities.
• Ensure compliance with Chico's policies, procedures, and standards.
• Supervise cashier and administrative operations.
• Ensure the smooth operation of all activities.

Scheduling and workforce management

• Prepare schedules based on business needs.
• Ensure optimal coverage of operations.
• Manage priorities, absences, and replacement needs.
• Optimize the use of available resources.

Inventory and merchandising

• Ensure effective inventory and order management.
• Supervise merchandise receipt and restocking.
• Maintain visual presentation and merchandising standards.
• Ensure the cleanliness, organization, and general upkeep of the store.

Collaboration and communication

• Collaborate closely with your Franchisee and Territory Manager.
• Participate in company initiatives and projects.
• Foster open and effective communication with your team.
• Contribute to the overall success of the organization by sharing best practices.

What we are looking for

• You stand out because of:

✔ Your passion for animals and desire to provide quality advice to pet owners.

✔ Your positive leadership and ability to motivate a team towards a common goal.

✔ Your excellent customer service skills.

✔ Your ability to make decisions and manage priorities effectively.

✔ Your organizational skills and initiative.

✔ Your coaching, development, and recognition skills.

✔ Your energy, diligence, and team spirit.

✔ Your desire to contribute to the growth of a growing Quebec company.

What you need

✔ Minimum of 2 years of experience in management in a retail sales environment.

✔ Experience in team management and talent development.

✔ Experience in sales and customer service.

✔ Good knowledge of retail operations.

✔ Experience in the animal industry is an asset.

✔ A college diploma in business management is an asset.

✔ Excellent communication, coaching, and performance management skills.

✔ Proficiency in French, both written and spoken.

✔ Knowledge of English is an asset.

✔ Availability for evening and weekend shifts specifically

What we offer

• Employee discounts on Chico products
• Full training provided on-site

Why choose Chico?

• A growing Quebec company.
• A culture based on passion, respect, and collaboration.
• An environment where your leadership has a concrete impact on results and employee development.
• The opportunity to build an engaged team and directly contribute to the success of your store with the franchisee.
• An excellent opportunity to develop your knowledge in the animal industry.
• A stimulating environment where your contribution is recognized and appreciated.
• The chance to work every day surrounded by animal lovers

At Chico, we are not just looking for a manager. We are looking for a leader who can grow their team, create memorable experiences for our customers, and contribute to the well-being of animals.

Ready to take your career to the next level and contribute to the success of a passionate team?

Send us your application today!

*Only candidates whose applications are selected will be contacted.*

By submitting your application, you consent to the collection, use, and retention of your personal information by the franchise owner, as an employer, in accordance with the Personal Information Protection Act (Quebec). The information collected will be used solely for the purpose of the recruitment process.

Benefits

• Flexible start and end times
• On-site parking
• Ability to commute or relocate:
• La Sarre, QC J9Z 3N7: Able to commute without issue or plan to relocate before starting (Mandatory)

Experience

• Team management: 3 years (Desired)
• Customer service: 3 years (Desired)
• Pet store: 1 year (Desired)
• Location: In-person