Senior Communication Advisor - Operations & Network

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistic

Key Responsibilities

• Act as a strategic communications partner to Operations and Network teams, translating operational realities into clear, coordinated, and actionable communications for a range of audiences.
• Support day-to-day operational alignment by developing communication plans, key messages, and tools that help teams stay informed, aligned, and ready to execute.
• Lead communications that enable network growth, including station openings, expansion initiatives, and site integration activities, in close collaboration with cross-functional partners.
• Help bring a stronger corporate voice to client communications, both proactively and reactively, in relation to our products, progress, operational updates, and network evolution.
• Develop and adapt communication tools and content for different audiences, including employees, leaders, corporate clients, and external partners.
• Collaborate with Public Relations and other internal partners to ensure consistency across internal and external messaging and support the company’s reputation.
• Measure communication effectiveness and refine strategies to maximize clarity, consistency, and impact in a fragmented and international environment.
• Develop and implement operational communication strategies that strengthen alignment among employees, leaders, partners, and clients.
• Support relationship-building efforts with corporate clients through clear and consistent communications.
• Ensure communication initiatives contribute to operational efficiency and business performance.

Qualifications \& Skills

• Bachelor’s degree in Communications, Marketing, Industrial Relations, or a related field; Master’s degree an asset.
• 10+ years of experience in communications within a large organization, with a track record of delivering concrete communication initiatives in both internal and external contexts.
• Experience supporting operational environments and working with business teams to develop practical, ready-to-use communication tools and plans.
• Experience in multi-site, multi-time-zone environments, with the ability to manage shifting priorities and move work forward with speed and discipline.
• Strong stakeholder management skills, including experience working with senior leaders, clients, and cross-functional partners.
• Knowledge of the logistics or e-commerce sector.
• Full professional proficiency in written and spoken French and English; a third language is an asset.
• High level of autonomy, sound judgment, and ability to execute effectively in fast-paced and evolving environments.
• Sensitivity to community relations and social acceptability issues.
• Proficiency with digital communication tools, collaborative platforms, Microsoft 365, and AI tools.
• Proven experience in strategic communications, with a strong ability to move from planning to execution and deliver in fast-moving environments.
• Action-driven mindset, with the ability to turn operational and network priorities into concrete, useful, and timely communication tools and initiatives.
• Strong ability to translate complex realities into clear, credible, and actionable communication for different audiences.
• Excellent writing, simplification, and storytelling skills.
• Collaborative leadership and ability to influence diverse stakeholders while staying close to the work and execution.
• Position based in Montreal, Quebec, with occasional travel to stations; flexible schedule during operational events (ramp-up/peak periods, openings).
• Why Join Us?

At Intelcom | Dragonfly , you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

• On-site gym with a personal trainer
• Employer-provided lunch of your choice
• Comprehensive group insurance
• Group RRSP plan
• Care \& Well‑Being Activities
• Partial reimbursement for public transportation
• Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly , we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

*Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.*