IT Support Technician

Job Information

• City
• Montreal
• State/Province
• Quebec
• Country
• Canada
• Postal Code
• H3B 2N2
• Date Opened
• 24/07/2026
• Employment Type
• Permanent - Full-time
• Industry
• Technology

Beyond a job in IT, there is a team.

What does that change for you? It allows you to have a concrete impact on your colleagues' daily lives by supporting them in the use of their technological tools and directly contributing to their efficiency. You will be at the heart of IT operations and will work in an environment where learning, collaboration, and initiative are valued.

We are looking for a curious, organized, and service-oriented person who wishes to develop their career in information technology in a human, stimulating, and constantly evolving environment.

This position represents an excellent opportunity to develop your technical skills, participate in various projects, and gradually progress within the IT team.

The right fit for what we offer

• An exceptional opportunity to develop your skills and realize your full potential;
• A collaborative work environment that fosters learning and knowledge sharing;
• Direct access to an experienced IT team;
• The possibility of gradually expanding your role and responsibilities according to your interests and professional development;
• Exposure to various aspects of information technology in a context where versatility is valued;
• A modern technological environment based 100% on Microsoft technologies;
• A location easily accessible in the downtown area of Montreal;
• The challenge you will face

Reporting to the Chief Director of Technology, the person in this position acts as the first point of contact for users requiring technical assistance.

They are responsible for providing effective and professional first-level IT support, diagnosing and resolving common incidents, configuring computer equipment, and guiding users in the use of corporate tools.

Through their service-oriented approach, their ability to communicate technical concepts, and their desire to learn, they actively contribute to providing a simple and effective technological experience to the entire organization.

More specifically, the successful candidate will:

• Provide first-level technical support to users who are on-site or remote, primarily from our offices;
• Receive service requests, respond to those under their responsibility, escalate more complex requests to designated resources, and ensure their follow-up until resolution;
• Diagnose, document, and resolve incidents related to workstations, applications, and computer equipment;
• Install, configure, and maintain computers, peripherals, and technological equipment;
• Provide support for Microsoft 365 and other corporate solutions;
• Participate in user account and access management;
• Contribute to the technological onboarding of new employees and tasks related to employee moves and departures;
• Keep technical documentation and support procedures up-to-date;
• Communicate technical concepts to a non-technical audience;
• Participate in the continuous improvement of IT support processes;
• Collaborate with IT team members on various initiatives and projects;
• Participate in the management and renewal of the computer park;
• Perform any other related tasks to ensure a quality user experience.

The person we are looking for

• Holds a DEP in computer support, a DEC in computer science, or any equivalent combination of education and experience;
• Has at least one year of experience in computer support or user support; experience in a small business or Microsoft 365 environment is an asset;
• Is proficient in Windows and Microsoft 365 environments (Outlook, Teams, OneDrive, SharePoint, and productivity applications);
• Has basic knowledge in workstation management, networking, and computer security;
• Demonstrates a strong interest in user support and customer service excellence;
• Accompanies users with professionalism and communicates technical concepts in a simple and adapted manner;
• Shows rigor, autonomy, curiosity, and a good sense of organization;
• Effectively analyzes problems and contributes to their resolution;
• Collaborates easily within a team and manages multiple requests simultaneously;
• Is fluent in French, both orally and in writing; knowledge of English is an asset (to communicate with external suppliers who may speak these languages);
• Ensures a presence in the office five (5) days a week.
• Job Evolution

This position constitutes an excellent entry point for a career in information technology. The selected person will have the opportunity to develop their expertise in a modern Microsoft environment and can gradually participate in infrastructure, security, automation, or technological service improvement projects according to their interests, skills, and the organization's needs.

FÉRIQUE Management fully subscribes to the principles of employment equity. We thank all candidates for their interest. We will only communicate with those who are selected for an interview.

*The use of the masculine gender only in this posting is intended to lighten the text and is done without discrimination.* I am interested