Technical and Integrated Solutions Specialist

Technical and Integrated Solutions Specialist

• Department: Technical Department
• Location: Montreal, QC

Based in its well-established locations in Montreal, Quebec, Toronto, and Vancouver, SISTEMALUX / IGUZZINI serves all of North America with a wide range of cutting-edge architectural lighting solutions. Our significant growth over the past few years has positioned us as an employer of choice, fostering the development of each talent and career within the company.

Working at SISTEMALUX / IGUZZINI means first and foremost working within a passionate team in a convivial atmosphere. It is the expertise, creativity, and solidarity of our employees that have, over the years, forged the global reputation of our products.

We offer our staff competitive compensation and working conditions, a comprehensive collective insurance plan, and a collective REER with employer participation.

Under the supervision of the Technical Solutions Manager, the *Technical and Integrated Solutions Specialist* provides technical expertise and in-depth advice for various customization requests for lighting fixtures and collaborates to resolve issues with products in order to meet and satisfy customer needs.

*Supervision of staff*: None

Organizational Link:

• Internal Sales
• Sales
• Production
• Design
• Purchasing
• Task Description:
• Provide technical expertise and in-depth advice for various technical requests from customers and collaborate to resolve customization requests for lighting fixtures in order to meet and satisfy customer needs according to established deadlines, tracking, and resolution standards;
• Receive, analyze, and verify the feasibility of special lighting requests;
• Establish the prices of modified and custom-made products;
• Analyze, verify, and resolve information blockages in the Feasibility lines (Dynamics AX) in progress;
• Communicate with the Customer Service, Technical Sales, and, if necessary, with external sales representatives or Regional Sales Managers to gather and synthesize the necessary information;
• Ensure effective communication between the various parties involved;
• Sort and organize the priorities of requests and coordinate the work so that they are respected;
• Ensure rigorous follow-ups for the advancement of projects and work so that standards and deadlines are respected;
• If necessary, request a feasibility check with the Team Leader for Special Products and actively participate in the search for technical solutions;
• Conduct the necessary research to support colleagues;
• Complete the documentation associated with the work;
• Keep internal sales representatives and other stakeholders informed, if necessary, about the progress of the resolution and decisions;
• Collaborate in the implementation of tools to improve response times;
• Process requests for standard or customization of imported products and replacement parts for iGuzzini and Simes not available on the NA website;
• Create temporary codes in the ERP system (AX);
• Participate in team meetings;
• Perform any other tasks that may help in the realization of projects.

Required Experience

• Solve problems creatively;
• Have knowledge of electrical codes and practical knowledge of the company's lighting segment;
• Knowledge of Microsoft and Google Office suite;
• Desired knowledge of lighting;
• Understanding of lighting concepts and photometric units (Lumens, Candela);
• Knowledge of power supplies (drivers);
• Knowledge of control systems;
• Work Environment and Conditions:
• Simultaneous problems to be addressed;
• Unforeseen events;
• Manage workload efficiently;
• Large amount of work to be executed within a determined deadline;
• Interruptions in the execution of your work;
• Peak periods, tight deadlines, emergencies;

We Offer

• A competitive base salary;
• A comprehensive collective insurance plan;
• Access to 24/7 and 7-day-a-week telemedicine;
• TTSP group with employer participation;
• Additional paid holidays for the holiday period;
• Annual sick and/or personal leave days;
• Hybrid work mode (2 days remote work and 3 days in the office);
• Employer-paid professional training and development;
• The opportunity to work with an extraordinary team;
• Basketball court and garden with BBQ;
• Unlimited coffee and smoothies;
• Parking space provided as needed;
• Challenging tasks and advancement opportunities;
• Languages:
• French
• English (required to communicate with our international clientele)

Benefits

At iGuzzini / Sistemalux, we believe that a pleasant work environment contributes to the well-being and performance of our teams. That's why we offer various benefits to our employees:

For our office teams

• Hybrid work
• Competitive salary
• Modern and ergonomic office
• Paid parking
• Premium coffee machines and smoothie station available
• Company-sponsored yoga and climbing activities
• Selection of teas, hot chocolate, and sparkling water
• Occasional complimentary snacks
• Contact: jobs.na@iguzzini.com