Front Desk Agent

Location: 10 Sherbrooke West, Montreal, Quebec H2X 4C9

Status: Full-time

Salary: $25.90 per hour

Established in a mythical and contemporary building, Hôtel10 is a unique boutique hotel that will allow you to discover and experience Montreal's culture in all its forms. Located on Sherbrooke Street, at the corner of Saint-Laurent Boulevard, Hôtel10 is at the heart of the action and just a few steps away from the Spectacle District. Accessible by public transportation, the employment opportunities within the young and professional team of Hôtel10 are extraordinary.

Reporting to the Reception Supervisors, the Front Desk Agent takes room reservations, welcomes guests upon arrival and during their stay, provides information about the establishment and its services as well as about the tourist attractions and receives payments from guests.

• Welcome guests and provide courteous, professional, and personalized customer service.
• Make reservations by phone and online.
• Process guest check-ins and check-outs.
• Inform the clientele about the services offered by the establishment and respond to their requests.
• Provide information about the tourist attractions, activities, and services in the Montreal area.
• Ensure the accuracy of transactions and guest files in the computer system.
• Collect payments and perform cash operations according to established procedures.
• Collaborate with different departments to ensure an optimal guest experience.
• Train and support new team members, as needed.
• Participate in various related tasks and support reception operations as needed.

Skills

• DEP in hotel reception or at least one year of relevant experience in a hotel reception.
• Proficiency in computer tools; knowledge of OPERA Cloud is an asset.
• Excellent mastery of French and English, both spoken and written.
• Excellent communication skills and strong sense of customer service.
• Good knowledge of the tourist attractions in Montreal.
• Professional and neat appearance.
• Meticulousness, discretion, reliability, and excellent organizational skills.
• Ability to manage multiple tasks simultaneously in a dynamic environment while providing high-quality customer service.
• Team spirit, autonomy, and ability to adapt to a constantly evolving environment.

Language: Bilingualism (French-English) is required for this position, as we serve an international clientele.

*Who are we:* *Tidan is a 52-year-old hotel and real estate group with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club in North America. At Tidan, the well-being of its employees is important. To this end, several policies have been developed and implemented.

*To learn more about Tidan, visit our website: https://www.tidan.com/fr/.

*Why join our team:* *In addition to competitive salaries, we offer social benefits, such as collective insurance that includes life insurance, disability insurance, medical and dental insurance, as well as eye care. Our employees also have 24/7 access to health professionals via the employee assistance program. You benefit from personal days and vacation days that are scheduled according to the department and hotel you join. A bonus is also provided through our referral program and much more.

*We believe in teamwork and are committed to creating a highly performing team, whether through training or by strengthening team relationships. We admire our employees who set professional challenges and support them in their achievement. Take the step and join the Tidan team thanks to our multiple employment opportunities, whether in the hotel or real estate sector, there is a place for you.