Shop Technician

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Date: Jul 24, 2026

Location: Saint Augustin, Quebec, CA #job-location.job-location-inline { display: inline; }

Company: Nors

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.

Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?

Your new opportunity might be right here.

We are looking for a Shop Technician to join our Service team in Saint-Augustin.

SUMMARY

As a member of the service team, the technician must be a highly motivated team player who completes required tasks professionally and on time. The hired mechanic must work in a safe, efficient, clean, organized, and professional work environment at all times to ensure that Nors exceeds its customers' expectations.

TASKS AND RESPONSIBILITIES

Emphasis is placed on the development and implementation of a "customer service, customer-focused" philosophy within the department and at the Branch site;

Emphasis is placed on increasing revenue, improving operational efficiency, and overall customer satisfaction through the completion of service work within the allotted time;

Responsible for all aspects of assigned service orders, including but not limited to: Proactive troubleshooting to correctly identify machine malfunctions;

Quick and accurate diagnosis and repair, including computer connection/diagnosis with the machine to identify fault codes;

Effective communication with the supplier (Volvo) regarding Tech Line and/or direct calls to facilitate accurate diagnosis;

Precise ordering of required parts and tracking to ensure parts are received to perform the assigned service work;

Submission of accurate and timely service reports (including time cards);

Maintenance and upkeep of the service area and assigned tools;

Effective, open, and frequent communication with the supervisor;

Competence in the use of heavy equipment to test repairs once completed;

Responsible for returning unused parts at the end of maintenance work;

You are responsible for ensuring that all customer or supervisor service requests are managed professionally and promptly at all times; BASIC SKILLS: Exceptional customer service skills;

Must possess excellent written and oral communication skills;

Excellent computer skills (email, dealer website, Prosis, Tech. Line);

Time management skills;Mastery of manual tools, computer tools, torches, welding equipment, pneumatic tools, etc.;

Willingness to participate and complete required training initiatives;

Must have a clean driver's license;

You must provide your own tools;

Must be able to safely and competently operate heavy equipment;

Must be able to work independently and with other team members;

Must be able to work outdoors and on-site when necessary;

Licenses 421A and 310T are an asset.

EDUCATION/TRAINING: Post-secondary diploma and/or relevant professional experience.

HEALTH AND SAFETY:

We expect all Nors employees to perform their work safely, comply with all Nors safety policies, and report all hazardous conditions and unsafe work procedures. Furthermore, Nors employees will report all incidents, accidents, and near-misses in accordance with company policies.

Nors is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates, including visible minorities.

Nors will accommodate persons with disabilities throughout the recruitment and evaluation processes. If accommodations are requested, Nors will consult with the candidate and make arrangements to provide appropriate accommodations that take into account the candidate's needs.

Do you want to embrace a new challenge within Nors and be part of a growing team? We’re waiting for you!

At Nors, we value our People as the key to our success, inspiring them through respect, continuous learning, and our core values.

We foster a positive, fair, and inclusive work environment, with equal opportunities for everyone — regardless of abilities, backgrounds, identities, or cultures.

making it work. making it happen.

Apply! »