Associate, Customer Experience

Work Location

Saint-Sauveur, Quebec, Canada

Hours 37.5

Industry

Personal and Commercial Banking Services

Salary Details $44,000.00 - $55,400.00 CAD TD is committed to offering fair and equitable compensation to all colleagues. Growth opportunities and skill development are essential characteristics of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary scale over time, as they improve in their roles. The base salary offered may vary based on the candidate's skills and experience, professional knowledge, geographic location, and other specific needs of the sector and the company.

As a candidate, we encourage you to ask questions about compensation and have an open conversation with your recruiter, who can provide more specific details about this position.

Service Overview:

At TD Canada Trust, we are the frontline staff of TD. We strive to build strong and deep relationships with our clients by performing numerous customer service operations and providing information and advice on services, products, and solutions to current and potential TD clients. In the branch, we understand the needs of clients and target opportunities to promote products and services by directing clients to the appropriate team members or internal partners, while ensuring a positive customer experience.

Join TD Canada Trust, and think like a customer, act as a responsible owner, innovate to achieve our goals, and execute efficiently.

Can you ensure a pleasant interaction with clients while being warm? Can you handle financial transactions correctly and feel a sense of accomplishment when providing excellent customer service? If so, take the next step in your career today and apply for the position of Associate, Customer Experience. We are looking for a champion who can understand the needs of clients and offer them the best banking solutions to ensure a positive customer experience.

In your role, you will be responsible for the following

• Handling financial transactions, such as deposits, withdrawals, and bill payments, in accordance with standardized operational procedures, industry regulations, and the TD Code of Conduct and Professional Ethics
• Understanding and determining the needs of clients to recommend solutions tailored to those needs, while acting discreetly for confidential matters
• Addressing and resolving client concerns through routine procedures and escalating exceptions to a higher level, if necessary
• Achieving established business objectives by promoting banking solutions and following business processes accurately and on time
• Building a personal connection with clients to adequately and clearly inform them about banking solutions and processes
• Helping to create a positive, diverse, and inclusive work environment by demonstrating team effectiveness and participating in individual performance and development
• Supporting the team by respecting colleagues, remaining committed, and keeping everyone informed about the status of routine activities
• Ensuring a quality customer experience and recommending operational improvements when opportunities for improvement and operational excellence arise

Job Requirements

• High school diploma and/or more than one year of relevant experience
• Bachelor's degree or equivalent, an asset
• Excellent organizational skills and strong administrative, planning, and time management skills to work in a fast-paced environment
• Practical use of MS Office suite (Word, Excel, and Outlook) and the internet
• Ambitious individual who can demonstrate initiative, is detail-oriented, and accuracy-focused for handling multiple tasks and adjusting priorities
• Dynamic communicator with recognized customer experience skills who can build a connection, verbally or in writing, with different people in a calm, courteous, and effective manner

About Us

TD is a global leader in the financial institutions sector. It is the fifth-largest bank in North America by number of branches. Every day, we strive to make every interaction, every product, and every experience remarkably human and pleasantly simple for over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues leverage their skills, talent, and creativity to deepen relationships, ensure rigorous execution, and make banking experiences simpler and faster. TD is a deeply committed company to being a leader in customer experience. That's why we believe every colleague, regardless of their sector, is in touch with the customer. Together, we reimagine the banking experience and its possibilities for our customers, colleagues, and communities.

Our Total Compensation Program

Our total compensation program reflects the investments we make to help our colleagues and their families achieve their mental, physical, and financial well-being goals. Total compensation at TD includes base salary, variable compensation, and many other key programs, such as health and well-being benefits, savings and retirement plans, paid time off, banking benefits and discounts, career development opportunities, and recognition and reward programs. Learn more

Additional Information

We are pleased that you are considering a career at TD. We are committed to helping our colleagues succeed in both their personal and professional lives. That's why we offer career development conversations, training programs, and a competitive benefits package.

Colleague Development

Are you interested in a specific career path or looking to develop certain skills? We are here to help you succeed. You will have regular conversations about career development, growth, and performance with your manager. A variety of mentorship programs and an online learning platform will also be available to help you open new doors.

If you are passionate about helping your clients and building strong and lasting relationships, TD offers various career paths where you can grow your expertise and make a significant impact.

We are committed to supporting your success and fostering a respectful work environment where diverse perspectives are valued, where everyone has equal opportunities to grow, and where you can fully realize yourself and achieve your career goals. At TD, we attract and develop the best talent.

Training and Onboarding

We want to ensure you have the tools and resources to succeed in your new role. To that end, we will organize onboarding and training sessions.

Interview Process

We will communicate with selected candidates to schedule an interview. We will do our best to communicate via email or phone with all candidates to inform them of our decision.

Accommodations

Accessibility is important to us. Please let us know of any accommodations (accessible meeting rooms, subtitles for virtual interviews, etc.) you may need to participate fully in the interview process.

We look forward to hearing from you!

Language Requirements (Quebec Only)

Proficiency in a language other than French to provide support or treat