Content Delivery Manager – Content Operations

Who We Are

Accenture Song accelerates our clients' growth and value realization by ensuring enduring relevance to their audiences. Our capabilities span from ideation to creation, encompassing growth, product and experience design, technological and experiential platforms, creative strategy, media and marketing, and campaign, content, and channel orchestration. With strong client relationships and deep industry expertise, we help our clients achieve full operational velocity by leveraging the limitless potential of imagination, technology, and intelligence. Visit our site: www.accenture.com/song.

At Accenture Song, days follow one another, but they never look the same. That’s why people love working here. The possibilities of changing things through interesting client initiatives are limitless in our ever-evolving space.

Within Song, our content operations practice helps our clients create, manage, and evolve large-scale content ecosystems that fuel digital experiences across all channels. From web content and digital asset production to content supply chain management, localization, personalization, and omnichannel execution, we help organizations transform how content is planned, produced, and distributed at scale.

Your Profile

You are a seasoned leader in consulting and service delivery, with expertise in content production, content operations, and content supply chain transformation.

You understand how content is created at scale, from needs definition and planning to production, localization, governance, publishing, and optimization, and you know how to mobilize people, processes, technologies, and data to improve outcomes.

You are equally comfortable facilitating executive workshops, leading service teams, implementing new operational models, and advising clients on the future of their content operations. You excel in complex environments that require tight coordination between client stakeholders, offshore service teams, creative production resources, and technology partners.

You can transform strategic recommendations into concrete, scalable service models and help clients adopt emerging capabilities, including AI-driven workflows, automation, and agentic AI solutions.

Client Advisory and Transformation

• Act as a trusted advisor to clients undertaking content operations and content supply chain transformation initiatives.
• Lead discovery sessions, workshops, and operational model assessments to identify improvement and scaling opportunities.
• Help clients define their future content operational models, governance structures, workflows, and service approaches.
• Advise clients on adopting modern content production capabilities, automation strategies, and AI-driven content operations.
• Collaborate with clients to align people, processes, technologies, and data within their content ecosystem.

Service Delivery Leadership

• Lead end-to-end service delivery for content operations engagements, ensuring business objectives, timelines, financial targets, and quality standards are met.
• Supervise multidisciplinary service teams distributed across local, regional, and offshore sites.
• Establish and manage governance frameworks, service delivery cadences, performance indicators, and continuous improvement programs.
• Coordinate daily activities, team meetings, sprint ceremonies, and stakeholder reviews within distributed teams.
• Encourage issue resolution, risk management, and proactive communication throughout the project lifecycle.
• Ensure a successful transition between solution design and operational execution.

Content Supply Chain and Production Operations

• Design and optimize content production flows covering planning, creation, review, approval, localization, publishing, and measurement.
• Help clients establish scalable content supply chain capabilities and production operational models.
• Identify opportunities to improve content speed, efficiency, governance, and quality through process redesign and new capability implementation.
• Guide the implementation of best practices in web content production, including digital assets, emails, social media, personalization, and omnichannel experiences.
• Collaborate with technology teams to integrate content platforms, workflow management tools, DAM solutions, CMS platforms, and automation capabilities.

AI and Innovation

• Help clients understand the impact of generative AI and agentic AI on content operations and content production.
• Identify opportunities to introduce intelligent automation and AI-driven workflows.
• Support the development of AI-based operational models that improve efficiency while ensuring governance and quality standards are met.
• Translate industry trends into concrete solutions for clients and efficient service approaches.

People Leadership

• Lead and mentor content operations, project management, and service delivery resources across multiple engagements.
• Foster collaboration between client teams, offshore production teams, and Accenture Song expertise teams.
• Encourage skills development, knowledge sharing, and continuous improvement initiatives.
• Actively contribute to the development of practice, methodologies, resources, and marketing offers.

What You Bring

• More than 10 years of experience in large-scale content operations, digital production, marketing operations, or content supply chain programs.
• At least 5 years of experience leading multidisciplinary teams in direct client contact within consulting, agency, managed services, or enterprise contexts.
• Demonstrated experience in managing distributed service teams across local, regional, and offshore delivery models.
• Experience as a content production program manager, covering web content, digital assets, campaign implementation, localization, and omnichannel distribution.
• Strong understanding of content operational models, workflow design, governance, and content lifecycle management.
• Experience facilitating executive workshops and stakeholder alignment sessions.
• Proven experience in managing program finances, implementation risks, resource planning, and client relationships.
• Experience implementing or using CMS platforms, DAM, workflow management, and content operations.
• Experience with Adobe Experience Manager, Adobe Workfront, Adobe Experience Cloud, Sitecore, Optimizely, Contentful, Aprimo, or equivalent platforms.
• A university degree is required for this role.
• English is required for this role, as the incumbent will regularly interact with stakeholders in Canada, the United States, and other countries within our global footprint, where English is the common language. Due to the high volume of interactions with these English-speaking stakeholders, which is intrinsic to this role, a business reorganization is not possible to avoid this requirement.

Additional Points

• Experience with content supply chain transformation initiatives.
• Knowledge of content creation methodologies.