IP Telephony Specialist System Administrator

Pelocom Inc. is a Quebec-based company specializing in communication technologies offering turnkey solutions. We manage the installation, configuration, and support of communication technologies. Our team also provides expert support and consulting services to meet the specific needs of our clients.

Are you a pro in IP telephony, autonomous, organized, and comfortable taking initiatives? We want to talk to you.

We are looking for an IP Telephony Specialist System Administrator to strengthen our team. You will play a key role in the integration, configuration, maintenance, and project management of VoIP solutions for a business clientele.

Conditions and benefits

• Full-time permanent position, daytime hours
• Annual salary of $70,000 to $80,000, depending on experience and autonomy
• Hybrid work
• Occasional travel to clients
• Occasional after-hours maintenance when required
• Group insurance, dental, supplementary health, and life insurance
• Paid vacation
• Team activities
• Possible evolution towards project coordination or management

Main responsibilities

• Install, configure, and administer IP telephony, VoIP, cloud PBX, and hosted solutions
• Configure and administer 3CX environments
• Handle client cases: analysis, preparation, configuration, testing, deployment, and follow-up
• Participate in migrations, multi-site deployments, and CRM integrations
• Configure and validate elements such as IVR, queues, business hours, DID, groups, call routing, SIP trunk, and SBC
• Diagnose issues related to IP telephony, audio quality, call routes, access, and configurations
• Understand the impact of network on voice: VLAN, QoS, NAT, firewall, LAN, WAN, and Internet connectivity
• Clearly document configurations, interventions, validations, and critical elements
• Communicate with clients and collaborate with their IT teams or vendors
• Contribute to improving our methods, standards, checklists, and ways of doing things

Desired profile

• Practical experience in IP telephony, VoIP, or cloud PBX
• Mandatory experience with 3CX in configuration, administration, programming, or deployment
• Good understanding of VoIP principles: SIP trunk, SBC, IVR, queues, and call routing
• Advanced understanding of network issues related to voice: VLAN, QoS, NAT, firewall, LAN/WAN
• Ability to take a client case and complete it with methodology
• Real autonomy, good technical judgment, and ability to validate one's own work
• Clear and rigorous documentation
• Comfort working in a SME with varied days and where initiative counts

Assets

• Experience in multi-site environments
• Experience with CRM integrations or automations
• Experience with the design and implementation of telephone systems
• Training in networking, computing, telecommunications, or technical support
• Bilingual in French and English
• This position is not for you if you are only looking for a support role.

At Pelocom, you will have a concrete role in real client projects, with the possibility of contributing to the evolution of our ways of doing things and progressing towards project coordination or management.

The masculine is used solely to lighten the text.

Salary: $70,000 to $80,000 per year

Experience

• IP Telephony: 3 years (Mandatory)
• Language:
• French (Mandatory)
• License/certificate:
• Driver's license (Mandatory)
• Location: Hybrid remote work in Saint-Amable, QC