Project Coordinator

Project Coordinator

Location: Quebec or Montreal

Employment Type: Permanent

Work Mode: Flexible (remote, hybrid, or in-person as needed)

About ESI

ESI Technologies is a Quebec-based consulting firm specializing in information technology services for over 32 years.

We support organizations in their digital transformation projects, IT architecture, cybersecurity, cloud computing, data management, and IT service management.

As part of our growth, we are looking for a Project Coordinator who wants to contribute to significant mandates while evolving within a team recognized for its expertise and human approach.

Your Mission

As a Project Coordinator, you will be responsible for:

• Coordinating kick-off activities with internal and external teams.
• Planning, organizing, and coordinating project execution activities involving specialized resources and external partners.
• Creating, maintaining, and tracking project schedules.
• Opening, following up, and closing service request calls.
• Monitoring consultants on placement with our clients.
• Keeping project tracking indicators up to date (remaining budget, percentage of completion, end date, etc.) in the management system.
• Producing periodic progress reports for clients and participating in project steering committees when required.
• Planning project reviews, inspections, and approvals to ensure the quality of deliverables and services.
• Establishing and managing client communications to ensure their satisfaction throughout the contract (regular follow-up calls, satisfaction surveys).
• Periodically reporting to the project office manager on the progress of files.
• Contributing to the evolution of project office processes and templates.
• Ensuring follow-up with internal practice directors to guarantee the availability of technical resources.
• Documenting and classifying project information in a traceable and verifiable manner.
• Ensuring that each team has the necessary tools to meet project steps.
• Initiating change requests when required.
• Being aware of client opportunities and following up with the sales team.
• Ensuring monthly billing follow-ups for projects.
• Performing project closure according to internal quality processes.
• Participating in pre-sales activities when required.
• Coordinating cybersecurity team assignments.
• Maintaining active certifications and necessary training, including those required (or their equivalent in case of evolution) at the time of hiring.
• Tasks may be amended according to business needs.
• Office presence at ESI (or one of its subsidiaries) and at clients may be requested.

Desired Profile

• Experience in a similar role, preferably in the information technology sector.
• Alternatively, relevant experience in internal sales or administration.
• Excellent customer service orientation and concern for client satisfaction.
• Proficiency in computer tools: CRM, Microsoft 365 (Word, Excel, Teams, etc.).
• Excellent written and verbal communication skills in French and English (*some clients and suppliers are anglophones*).
• Ability to write and present information clearly, structured, and persuasive.
• Aptitude to coordinate sales-related projects, including RFPs.
• Strong team spirit and ease of collaborating with various stakeholders.
• Ability to quickly resolve problems and make sound judgments.
• Autonomy, proactivity, and desire to continuously improve processes.

What We Offer

At ESI, we believe that our employees' success relies on a balance between professional development, flexibility, and well-being. That's why we offer a work environment focused on trust, autonomy, and career progression.

Work-Life Balance

• 35-hour workweek
• Remote work and flexible work mode according to the mandate
• Minimum of 3 weeks of annual vacation
• 5 paid sick days per year

Professional Development

• Access to a Udemy learning platform for continuous learning
• Personalized career development plan adapted to your career goals
• Mentoring and guidance by domain experts

Health and Well-being

• Comprehensive group insurance from day one
• Health care management account
• Included telemedicine service for you and your family

Remote Work and Mobility Support

• Monthly cell phone allowance
• Allowance for remote work equipment, renewable every two years
• Parking or public transportation according to the workplace

People-Focused Culture

• Accessible and human-sized team
• Environment favoring autonomy
• Stimulating projects with recognized organizations
• Evolution opportunities according to your interests and ambitions

Joining ESI Technologies means participating in significant projects and collaborating with renowned IT sector experts.

*The masculine is used solely to lighten the text.*

We thank all candidates for their interest in this position; only selected candidates will be contacted.

ESI Technologies will handle your application in complete confidentiality.

Benefits

• Dental Insurance
• Disability Insurance
• Supplementary Health Insurance
• Life Insurance
• Paid Time Off
• Equal contribution to the RÉER
• Company Events
• Flexible arrival and departure times
• Employee Assistance Program
• On-site Parking
• Casual Dress Code
• Work from Home