IT Support Technician — Level 1 or 2

IT Support Technician / Level 1 or 2

Full-time / On-site

Location: Sainte-Thérèse

Hours: 40 hours per week, daytime

Salary: $48,000 to $65,000 per year, based on experience and level of autonomy

Travel: Occasional trips to clients in the Greater Montreal and Laurentians regions

About Peripheriq

Peripheriq supports Quebec SMEs in managing, securing, and evolving their IT environments.

Our approach is based on proximity, simplicity, and quality of service. We aim not only to fix technical issues but also to reassure our clients, clearly explain solutions, and build lasting relationships with them.

We are a human-sized company where people know each other, collaborate, and help each other. We value rigor, autonomy, communication, and well-done work.

At Peripheriq, you won't be just a number in a large organization. Your work will be visible, your ideas will be heard, and you can directly contribute to improving our services.

The Position

We are looking for a Level 1 or 2 IT Support Technician to join our team in Sainte-Thérèse.

You will handle various support requests from our clients, primarily SMEs. Depending on your experience, you may also participate in deployments, IT environment administration, and improvement projects.

We are looking for someone who enjoys helping people, understanding problems, and solving them correctly.

Your Main Responsibilities

• Respond to support requests via phone, portal, email, or remote assistance.
• Diagnose and resolve issues related to workstations, applications, access, and peripherals.
• Install, prepare, and configure workstations.
• Administer user accounts, access, and common cloud services.
• Perform basic interventions on servers, networks, and client environments.
• Monitor security alerts, particularly those from SentinelOne.
• Verify backups and perform restoration tests.
• Participate in the integration of new employees and clients.
• Document interventions, procedures, and configurations.
• Efficiently escalate complex situations to senior team members.
• Occasionally participate in client installations.
• Suggest improvements when you identify a simpler or more efficient way to work.

The Desired Profile

• Minimum of two years of experience in IT support.
• Excellent knowledge of Windows workstations and productivity applications.
• Experience with account administration, emails, and cloud services.
• Basic or intermediate knowledge of Windows servers, enterprise directories, and access management.
• Good understanding of networks: IP addresses, DNS, DHCP, Wi-Fi, and remote access.
• Basic knowledge of cybersecurity, multi-factor authentication, antivirus, and workstation protection.
• Ability to methodically diagnose a problem.
• Excellent service quality and ease of communication with non-technical users.
• Ability to manage priorities and perform rigorous follow-ups.
• Fluent French both orally and in writing.
• Functional English to understand technical documentation and communicate with some suppliers.
• Valid driver's license.

What Will Set You Apart

• Experience in an IT services company or with multiple organizations.
• Knowledge of SentinelOne or a similar solution.
• Experience in Microsoft 365 administration.
• Knowledge of automation or scripting.
• Experience with backups, firewalls, networks, or servers.
• Relevant technical certifications.
• Our Company Culture

We are looking for someone who wants to be part of a team and not just fill a position.

At Peripheriq:

• We speak directly and respectfully to each other.
• We help each other when someone faces a difficulty.
• We prefer sustainable solutions over quick fixes.
• We take responsibility and perform necessary follow-ups.
• We encourage questions and knowledge sharing.
• We trust team members who demonstrate rigor and autonomy.
• We constantly seek to improve our work methods.
• We place great importance on the relationship with our clients.

We want to offer a professional, structured, and pleasant environment where everyone can progress.

What We Offer

• 100% paid collective insurance, including dental insurance.
• Paid training and certifications.
• Mentorship from experienced technicians.
• Real opportunities for progression to Level 2 or Level 3 responsibilities.
• Provided IT equipment.
• Cell phone allowance.
• On-site parking.
• Casual dress code.
• Team activities and company events.
• Paid vacation.
• Mileage reimbursement for business travel.
• An accessible, stable, and collaborative team.
• A client base primarily composed of SMEs with whom we maintain long-term relationships.
• Typical Day

You review new requests, establish your priorities, and communicate with concerned clients.

You resolve various technical issues, perform necessary follow-ups, and document your interventions. You ask for help when needed and share your own knowledge with other team members.

Occasionally, you participate in equipment installations, new client integration, or improvement projects.

Selection Process

• Telephone interview.
• Technical interview.
• Professional reference validation.
• Basic security and background checks, if necessary.
• Start Date: As soon as possible
• Employment Type: Full-time, permanent
• Location: On-site in Sainte-Thérèse
• Salary: $48,000 to $65,000 per year

Benefits

• Dental Insurance
• Supplementary Health Insurance
• Paid Vacation
• Company Events
• Mileage Reimbursement
• On-site Parking
• Casual Dress Code
• Location: On-site