Technical Account Manager | Enterprise

DESCRIPTION

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.

As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

BASIC QUALIFICATIONS

• 3+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for three (3) of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a Distributed Systems Environment
• Bachelor's degree or equivalent work experience
• Bilingualism in French and English (oral and written communication) is required due to regular interactions with French-speaking stakeholders in Canada and within Amazon entities internationally.

PREFERRED QUALIFICATIONS

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base pay scale for this position is indicated below. As a total rewards company, Amazon may include other elements in its offer, such as signing bonuses and restricted stock units (RSUs). The final compensation will be determined based on factors such as experience, qualifications, and location. Amazon offers comprehensive benefits, including health insurance (medical, dental, vision, prescription, basic life insurance, and disability management assistance), a registered retirement savings plan (RRSP), a deferred profit sharing plan (DPSP), paid time off, and other resources to enhance health and well-being. We thank all candidates for their interest, but only those selected for an interview will be notified of the hiring process outcome.