Support Professional Early Career

Join our team

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

Location: Ottawa, will also consider Montreal

About this opportunity

If you are an early career professional, Ericsson is looking for a Support Professional to join our team in Canada. In this role, you will analyze and troubleshoot technical tickets from North American customers, working within a collaborative, fast-paced environment focused on Cloud and Packet Core technologies. This is an exciting opportunity to grow your technical expertise while delivering meaningful support to customers across the region.

What you will do

• Troubleshoot and resolve customer issues related to Cloud and Packet Core domains
• Deliver remedies, resolutions, and analysis for Cloud and Packet Core nodes (CNIS, SDI, CCD, CEE, PCC, PCG)
• Support the integration of Cloud and Packet Core products
• Provide solution-level support to customers
• Lead root cause analysis and independently drive escalation processes
• Participate in a 24/7 on-call rotation to address customer issues, escalations, and emergencies
• Travel to customer sites as needed to provide on-site support
• Use Ericsson standard support tools including CSR, MHWEB, Metis, and JIRA
• Provide feedback to Research & Development teams
• Stay current with emerging technologies and share knowledge to support customer capability development

The skills you bring

• Bachelor's degree in Science, Engineering, or an equivalent field
• Technical knowledge in one or more of the following areas: OS & Containers (Linux – Ubuntu/Red Hat, Docker, Kubernetes, OpenShift), Virtualization & Networking (Virtual Machines, Software-Defined Networking), Hardware (Dell and HPE server platforms), or Storage (software-defined storage – CEPH, ScaleIO)
• Hands-on experience with virtualized and cloud-native environments
• Scripting knowledge
• Experience in support services and operations (preferred)
• Familiarity with Core technologies such as IMS and/or Packet Core (preferred)
• Ability to clearly articulate technical issues to diverse audiences
• Proven ability to work independently and make sound decisions under time pressure
• Strong collaboration and communication skills
• Experience or interest in coaching and mentoring others
• Ability to represent Ericsson professionally in customer-facing environments
• Flexibility to travel on short notice
• Why join Ericsson?

At Ericsson, you will have an exceptional opportunity. The chance to use your skills and imagination to push the boundaries of what is possible. Find innovative solutions to some of the world's most challenging problems. You will be challenged, but you will not be alone. You will join a diverse team of innovators, all determined to go beyond the status quo to create the future.

What happens once you have submitted your application?

Click here to find out everything you need to know about our typical hiring process.

Ericsson uses a merit-based hiring approach, which values people with different experiences, perspectives, and skills. We truly believe that this approach fuels innovation, essential to our future growth. We encourage people from all walks of life to apply and realize their full potential within our Ericsson team. Ericsson is proud to be an equal opportunity employer, learn more.

If you need assistance or wish to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The statements above are intended to describe the general nature and level of work performed by employees occupying this position. It is not an exhaustive list of all responsibilities, duties, and skills required for this position, and you may be required to perform additional tasks as assigned.

Country and City: Canada (CA), Ottawa (Country/ City)

Job Details: Support Engineer

Compensation and Benefits at Ericsson

At Ericsson, we know that our employees are the key to our success. We offer a competitive package to meet your individual needs and goals.

Your salary

The salary offered depends on various factors, including, but not limited to, location, job-related knowledge combination, qualifications, skills, education, training, and experience of the candidate.

Your pay also includes the possibility of an annual bonus. Actual bonuses are based on company performance against unit goals, individual performance, and individual bonus targets. Some eligibility and pro-rated calculation rules apply.

Your health

Ericsson offers excellent health benefits, including the choice of 3 medical and dental plan options that allow an employee to choose the level of coverage that suits their needs. The base coverage is fully funded by Ericsson.

Your financial security

We invest both in your short and long-term financial well-being. The Ericsson Retirement and Collective Savings Plan automatically contributes 2% of the company to the retirement plan. Ericsson also offers a 50% match of the employee's contribution to the Registered Retirement Savings Plan, up to 8% of the employee's contribution (a maximum of 4% match). This leads to a potential total company contribution of 6%. Employees will also benefit from basic life insurance and basic accidental death and dismemberment coverage, at twice the annual base salary without cost, as well as short-term disability coverage.