Service and Rental Technician

The Avensys service team provides support for a wide range of equipment intended for the environmental and instrumentation markets. Based in our Montreal office, you will primarily be responsible for working on various types of equipment, performing troubleshooting autonomously, preparing quotes, and following up with clients, all while effectively representing the company's service efforts. Providing top-notch customer service and maintaining a positive attitude are essential qualities for success in this role.

Job Objective

Responsible for all rental activities in the region. Be a reliable contact for rental matters for both external and internal clients. Provide impeccable customer service with a positive attitude. Seek out new opportunities and support existing activity by selling suitable products and increasing rental bookings.

Key Responsibilities

Mission and Values: Incarnate and practice the company's mission and values, which are based on the desire to offer an excellent customer experience in a spirit of integrity, respect, and continuous improvement, while realizing your full potential.

Work safely and in compliance with all health and safety regulations.

Master all rental equipment and their applications. (Internal training will be provided.)

Perform calibrations and repairs correctly, within budget and on time.

Provide all clients with quotes for repairs, execution deadlines, and conditions, and ensure timely follow-up.

Communicate electronically and/or by telephone with clients and Hoskin equipment manufacturers to help them resolve issues with their devices.

Seek out new rental opportunities, develop leads from our website, and respond quickly to client emails and phone calls.

Use our CRM software and associated systems to record client information and service activities.

Assess opportunities and find the best rental equipment for the client's application.

Provide quotes indicating rates, delivery deadlines, and conditions to all clients, and plan timely follow-up.

Validate and execute orders, which includes creating and collecting the rental contract, preparing the equipment for shipment, and processing all rental invoices.

Prepare, maintain, and calibrate equipment as needed.

Provide support to other agencies during busy periods, as well as during absences for vacation or illness.

Fully participate in the annual warehouse inventory and equipment fleet count.

Provide after-sales support according to management instructions.

Perform additional tasks as assigned to support the team and contribute to the organization's goals.

Education / Experience

Post-secondary education as a technician or technologist in electricity or electronics.

Strong troubleshooting skills and ability to work from maintenance manuals and schematics.

Advanced knowledge of electrical and manual tools, and advanced skills in disassembly, assembly, and welding.

Previous experience in the instrumentation and calibration equipment field is an asset.

Three to four years of experience in related fields.

Use our CRM software and associated systems to enter client information and rental activities.

Knowledge / Skills / Abilities

Practical knowledge of rental fleet management and operations is an asset.

Proven skills in problem analysis and resolution, both for the client and the company.

Must be able to present and communicate professionally.

Excellent oral and written communication skills in French and English.

Strong troubleshooting skills and ability to work from maintenance and technical schematics.

Must be organized and possess good time management skills.

Advanced knowledge of electrical and manual tools and advanced skills in disassembly, assembly, and welding.

Must be proactive and capable of working autonomously and in a team to meet or exceed set goals.

Key Work Relationships

It is essential to establish and maintain strong relationships with clients who rent equipment or services from the company. This involves understanding their needs, providing excellent service, and addressing their concerns or resolving their issues.

Collaboration with the sales team is essential to ensure that client requirements are met and that equipment is available when needed.

Coordination of billing and payment processes often involves interactions with financial and accounting services. This ensures the accuracy and speed of financial transactions related to rentals.

Coordinate efforts with the service team and warehouse team to ensure the delivery, installation, and maintenance of client equipment on time.