Administrative Assistant

About Us

The CPNM is a psychology and neuropsychology clinic located on the Plateau-Mont-Royal. We support children, adolescents, and adults in the context of psychological follow-ups and neuropsychological evaluations.

We are looking for a reliable, organized, and human person to handle client reception and the administrative coordination of the clinic. The selected person will be the first point of contact for the CPNM and will play a key role in managing calls, emails, appointments, billing, and supporting the clinical team.

Main Responsibilities

• Answer calls, emails, and incoming messages
• Welcome clients upon their arrival at the clinic
• Inform and direct clients to the appropriate services, according to established procedures
• Manage the schedules of professionals
• Handle client billing, payments, and some accounting follow-ups
• Support the management in the daily administrative coordination
• Ensure clear, professional, and reassuring communication with clients, clinicians, and partners

Additional Responsibilities

• Participate in the improvement of administrative procedures
• Support some recruitment and onboarding processes for new colleagues
• Coordinate some logistical tasks related to the smooth functioning of the clinic
• Communicate with suppliers, Jane support, or the property owner as needed
• Participate in some internal projects: group workshops, newsletters, team organization, etc.
• Desired Profile:
• *We are looking for a person who has:*
• At least 2 years of experience in administration
• Excellent written and oral French skills
• Good English communication skills
• Strong sense of organization and prioritization
• Good autonomy and ability to work effectively alone
• Judgment, discretion, and high professionalism
• Familiarity with computer tools: Gmail, Google Drive, Google Forms, Word, Excel, Asana, or similar
• Ability to interact calmly, courteously, and tactfully with sometimes anxious clients
• Experience in private clinics, healthcare, or professional services is a plus (knowledge of Jane App is a plus, but not mandatory)

Conditions

• Full-time or part-time position - 20 to 40 hours per week
• Monday to Friday schedule
• On-site position
• Location: 1335B rue Mont-Royal Est, Montréal, about 7 minutes' walk from the Mont-Royal metro station
• Salary: $24 to $28/hour depending on experience
• 3-month trial period
• Start date: July 27, 2026

Benefits

• Central role in a human and well-established clinic
• Direct contact with a team of psychologists and neuropsychologists
• Collaborative and stimulating work environment
• Participation in some team meetings and activities
• Paid day off on your birthday
• Salary: Starting at $24.00 per hour

Benefits

• Paid time off

Experience

• Administration: 2 years (Required)
• Customer service: 2 years (Required)
• Language:
• French (Required)
• Job Location: On-site