Technician 2, Claims Management, Prevention Mutuals

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As a Technician 2, Claims Management, Prevention Mutuals, you will be directly involved in occupational injury cases and play a role in the handling and control of case openings.

More specifically, your main responsibilities will include

• Process the opening of occupational injury cases and ensure you have the necessary information for decision-making;
• Communicate with the client as needed;
• Write opposition comments if necessary;
• Advise the advisor if there is a matter for dispute;
• On request, proceed with appearances, disputes, or withdrawals at the DRA and TAT;
• Participate in the drafting of temporary assignment forms and send them to the treating physician;
• On request, follow up on the medical evolution of cases with clients and various partners;
• Prepare files and mandates for medical expertises;
• Prepare and send various requests such as: BEM, cost-sharing, suspension of benefits, etc.;
• Enter data into our tracking software;
• Perform any other related tasks.
• To succeed in this role, the following qualifications and skills are required:
• Hold a college diploma in administrative, legal, or any other relevant training for the position;
• Have a good understanding of occupational injury management is an asset (LATMP, case law, regulations, CNESST indemnity policies, etc.);
• Have a good sense of work organization to manage priorities and meet deadlines;
• Demonstrate autonomy, initiative, and problem-solving skills;
• Have good computer skills, Microsoft Teams, Outlook, Suite Office 365;
• Possess excellent oral and written communication skills.

*The position is offered as remote work. The person may be called upon to occasionally travel to the office*

About Us

At TELUS, we are proud of our culture that encourages diversity. We fundamentally believe in the importance of adopting fair employment practices. Therefore, the file of all qualified candidates is reviewed. During the entire recruitment process, we take into account the particular needs of candidates with disabilities, if necessary.

Warning: In accordance with the TELUS Health Solutions Data Center Security Policy, any team member who may work in a data center or have access to detailed information about client service technology may be subject to a security screening by the Government of Canada.

By applying for this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) involved in the selection process.

A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.