Operations Manager

As an Operations Manager, you will play a key role in delivering an exceptional food service experience. You will oversee daily operations, lead and develop an engaged team, while ensuring the highest standards of food quality, customer service, and operational excellence. This position offers you the opportunity to have a direct impact on customer satisfaction, foster a positive work culture, and contribute to the success of a dynamic and stimulating environment.

Job Responsibilities

• The Operations Manager plans, administers, and directs all activities of the unit related to food services and facilities, including financial responsibility towards Aramark and the client, as well as compliance with standards established by Aramark, regulatory bodies, and the client, to ensure optimally managed services and promote patient and client satisfaction.
• Establishes and maintains effective working relationships with other departments to provide a unified food experience to patients, residents, visitors, and employees.
• Ensures compliance with food safety, hygiene, and general workplace safety standards.
• Interacts with client management and maintains effective relationships with the client and users at all levels of the organization, including regular visits. Identifies opportunities for expansion of Aramark services.
• Oversees the general direction and manages the performance of all food service supervisors and front-line employees, ensuring development, engagement, and compliance with human resources policies and standards, including appropriate visits.
• Leads, recruits, and trains food service staff regarding meal presentation, quality, cost control, and cash management.
• Develops operational forecasts and is able to explain discrepancies. Responsible for the accounting functions of the unit.
• Ensures compliance with all contractual obligations.

Qualifications

• University degree or diploma in a relevant field.
• Red Seal Certified Chef or experience in supervising a food operation is an asset.
• Basic experience in housekeeping or complete experience in EVS (Environmental Services) is an asset.
• Skills in menu management, budget balancing, and adherence to assigned operational costs.
• Requires a minimum of 6 years of progressive experience in operations management, with financial and operational responsibility for sites or departments.
• Proficiency in computer tools such as Excel, Word, and Outlook.
• Experience in food service, environmental, or facility engineering.
• Ability to communicate effectively, both orally and in writing, with clients, users, and support staff.
• Ability to write business letters, summaries, and reports in accordance with prescribed formats and all rules of punctuation, grammar, diction, and style.
• Responsibility for P&L (profits and losses) and/or experience in contract service management is desirable.
• Requires skills in management and leadership, as well as the ability to work with confidential information regarding employees, clients, and Aramark.
• Mandatory background check for all qualified candidates.

About Aramark

At Aramark, we empower our employees to create moments that matter through exceptional hospitality experiences. We proudly and passionately serve more than a dozen industries, creating communities, connections, and careers around the world.

You will be surrounded by some of the best talent in the industry and motivated by our collective mission to pursue what matters. Here, you will have the opportunity to do great things for our employees, our planet, our partners, and our communities. We believe a career should develop your talents, fuel your passions, and allow you to thrive. Supported by engaged leadership, you will have the opportunity to try new things and find solutions to difficult problems. No matter what you're looking for - a new challenge, a sense of belonging, or simply a pleasant workplace - our goal is to help you reach your full potential and pursue what matters.

The salary range for this position is $60,000.00 to $60,000.00.