IT Team Lead

• On-site*
• You must be a resident of Quebec City or Montreal**
• IT Team Lead

Are you an IT leader who loves action, complex environments, and making a concrete impact?

Lacroix Private Medicine is growing and is looking for an IT Team Lead to drive its technological operations across the network.

Full-time, permanent position, with a key strategic and operational role.

Based in

Quebec City or Montreal

Occasional travel within our network (Montérégie, Laurentides, Outaouais)

The role is primarily based in

Laval with occasional travel to

Saint-Sauveur and Gatineau .

Who are we?

For over 15 years,

Lacroix Private Medicine has been transforming access to healthcare in Quebec.

👉 17 clinics (including one in Florida) 👉 2 operating rooms 👉 1 cutting-edge laboratory

Our mission: to provide human, accessible, and high-quality care .

Our reality: an organization in hypergrowth, where technology is at the heart of the patient experience.

OUR MISSION

To be the reference in private healthcare.

OUR VALUES

Passion | Respect | Integrity | Commitment | Innovation.

What we are looking for

• Reporting to the IT Director, you are

the orchestra conductor of technological operations.

You don't just manage — you optimize, structure, and elevate .

Concretely, You Will

• Take charge of all IT operations (infrastructure, networks, security, support)
• Mobilize, lead, and develop your technical teams
• Ensure optimal and continuous performance of critical systems
• Manage major incidents with calm, rigor, and efficiency
• Drive KPIs, SLAs, and ensure a high level of service quality
• Structure and optimize processes (change management, continuous improvement, governance)
• Optimize vendor and IT cost management
• Strengthen cybersecurity and continuity plans
• Actively contribute to strategic IT decisions
• Ensure compliance with security and regulatory standards
• Develop, maintain, and test business continuity and backup plans
• Provide, when required, technical support to users for network or system issues, including remote or on-site troubleshooting, incident resolution, and training (especially in cybersecurity)

👉 You are at the heart of operations.

👉 Your impact is direct on clinics, doctors… and patients.

The profile we are looking for

Experience

• 7+ years in IT
• 3+ years in team or operations management
• Experience in multi-site environments (essential)
• Certifications (asset): ITIL, PMP, CISSP, Azure
• University degree in computer science, information technology, or related field
• Leadership and Key Competencies
• Motivational leader, structuring, and results-oriented
• Strong strategic vision of IT operations
• Ability to thrive in ambiguity and make quick, informed decisions
• Excellent analytical and risk management skills
• Experience in managing complex multi-site environments
• Ability to lead and coordinate multiple technical teams
• Effective management of critical situations with calm and mastery
• Strong orientation towards continuous improvement and operational performance
• Technical Expertise
• Infrastructure (servers, virtualization, storage)
• Microsoft ecosystem (AD, M365, Azure)
• Networks (LAN/WAN, VPN, firewall)
• Cybersecurity and IT governance
• Cloud and hybrid environments
• Monitoring and performance tools

Interpersonal and Organizational Skills

• Communication: Ability to communicate clearly and effectively with technical teams and management.
• Time management: Ability to manage both operational and strategic priorities simultaneously.
• Team spirit: Ability to foster collaboration between technical teams and internal departments.
• Adaptability: Ability to adapt to a constantly evolving technological environment.
• Strategic leadership: Ability to make structuring decisions and positively influence the organization.
• Stress management: Ability to manage critical situations and major incidents with calm and efficiency.

Conditions

• Full-time (40 hours/week)
• On-site
• Occasional travel (vehicle required)
• 3-month probation period
• Availability
• On-call duty (evenings and weekends, as operational needs require)
• Availability required in case of major incident
• 👉 Because you are the person we can count on when every minute counts

Our benefits

• Cell phone bonus, $60
• Lacroix gift card of $500/year with quick access to doctors;
• Annual health account of $1,100;
• FTQ pension fund with employer contribution;
• Annual training account linked to your job;
• Opportunities for development and advancement within the organization;
• Employee reserved space;
• Annual leave;
• Free parking;
• Nearby bus networks;
• Modern, bright, and up-to-date workspace;
• Event: A festive and informative corporate event;
• Coffee on tap and employee reserved lounge!

Join us!

Contribute to reinventing the patient experience in Quebec within a rapidly growing organization.

👉 Apply now and make a real difference.