Career Network Specialist

• Employer: iA Financial Group
• Office: 1080, Grande Allée Ouest
• Main workplace: Quebec, Quebec
• Other possible workplace(s): Montreal, Quebec
• Activity areas: Customer service and administrative support
• Job number: JR10027103
• Employment type: Permanent position
• Apply by: 2026-07-28
• Build the future with us

Are you passionate about customer service and committed to delivering a superior experience with the sales force in the financial services sector? Do you have a knack for building trust-based professional relationships and want to invest in a network in full evolution? If so, this position is for you!

We are a service and support center for the Career Network's sales force. The specialized team in Insurance aims to provide complete and coordinated support for the sales force's requests to facilitate their administrative activities in the field of insurance.

Under the responsibility of the Deputy Director, you will respond to calls, emails, and chats to optimize the sales force's experience and problem resolution at first contact. You will also be called upon to perform administrative validations to meet the firm's obligations. You will actively participate in the development and improvement of work procedures while respecting the structure's framework. You will contribute to ensuring harmony in communication and collaboration between Insurance specialists, agencies, support members, Career services, and manufacturing teams.

What you will accomplish with us

As a Career Network Specialist, you will be at the heart of our mission. Here are the main responsibilities:

Service

• Respond accurately to requests to support the sales force with administrative processes regarding individual insurance, respecting the manufacturer's processes and the firm's obligations for end-of-sale or transactions on existing contracts. This excludes any advisory role on products and taxation.
• Understand the sales force's needs and ensure their satisfaction.
• Handle more complex cases by working closely with manufacturing teams.

Administration

• Validate that firm files (client files) are complete.
• Follow continuous training to stay up-to-date with new internal policies and procedures and master the systems.

Particularity

• Hybrid mode
• 35-hour workweek: 8:30 AM to 6:00 PM (Monday to Thursday) and 8:30 AM to 4:30 PM (Friday)
• Client base: Sales force
• What could accelerate your success in this position
• We are looking for a person who:
• Has a DEC in administration or a related field;
• Is recognized for their ease with new technologies;
• Stands out for their strong problem analysis and resolution skills;
• Demonstrates a great ability to build trust-based relationships with key stakeholders;
• Is recognized for their great adaptability to changes;
• Has a positive team spirit;
• Is proactive and motivated;
• Has 2 years of relevant experience;
• Has advanced English language proficiency since the person will be required to respond to calls and emails in English to English-speaking advisors and sales agents on a daily basis.

Why you will love working with us

• A work environment where learning and development merge with a collective quest for excellence;
• A healthy, safe, equitable, and inclusive environment where potential can express and develop freely;
• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces. Competitive social benefits: Group insurance, competitive retirement plan, vacation regime, telemedicine, employee and family assistance program, and more!

Apply now and take the lead in your career, where your talent truly counts! Hesitating to apply?

At iA, we believe in potential and value the diversity of experiences. If this role inspires you, dare to apply – your place might be with us, and we want to get to know you!

Our commitment to diversity and inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.