Road Accident Claims Expert

As a Road Accident Claims Expert with an AMF license, you will contribute to the handling and maintenance of business relationships with members and clients for any claim arising from an accident involving our clients in habitation. You will manage high-complexity habitation claims and medium-complexity accident and bodily injury claims. You will investigate the circumstances and proceed with the claims. More specifically, you will be tasked with:

• Investigating the circumstances of accidents and conducting on-site inspections
• Assessing damages, estimating repair costs, and market value
• Reviewing, producing, and analyzing the necessary reports and documents for settlement
• Processing claims according to standards, policies, and contractual limits
• Adhering to processing deadlines to ensure customer satisfaction and avoid penalties
• Negotiating with various stakeholders (insured parties, suppliers, experts, partners)
• Maintaining professional and transparent communication throughout the case

What we offer

• Competitive salary and annual bonuses
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that ensures a predictable and stable income throughout retirement
• Group health insurance including telemedicine services
• Reimbursement for health, wellness, and telework equipment expenses
• *Benefits are subject to eligibility criteria.*
• #LI-Remote

What you will bring

• College diploma (DEC technical) in an appropriate discipline
• A minimum of four years of relevant experience in claims resolution, including two years in habitation
• Please note that other combinations of relevant education and experience may be considered
• Expertise in claims resolution for private individuals - Autorité des marchés financiers
• Advanced French language proficiency due to the nature of tasks, work tools, or interactions with partners or members and clients
• Availability for travel in the Gatineau area
• Valid driver's license
• Business travel expenses paid per kilometer
• Mandatory childcare availability, estimated at one to two weeks per year

Appreciate differences, Learn with agility, Be customer-oriented, Be action-oriented, Master interpersonal relationships, Make quality decisions

Equity, diversity, inclusion, and accessibility

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming all individuals, considering and valuing them for who they are, enriching ourselves with their differences and uniqueness, and, most importantly, providing them with a work environment where they will thrive. For us, discrimination in any form is a zero-tolerance policy! We believe that our teams should reflect the diversity of our members, our clients, and the communities we serve.

If you need assistance to make the recruitment process or the position more accessible, please let us know. Accommodations will be provided to those who request them at any stage of the recruitment process.

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Union (if applicable)

Job family

Member and client services - sales (GF)

Closing date 2026-08-21