Claims Agent, Travel Insurance

Temporary position for a duration of 9 months.

The work mode applying to the position is full-time on-site*.

Are you recognized for your diligence, curiosity, and ability to effectively manage complex operational tasks? Do you wish to evolve in a stimulating environment where your communication, organizational, and problem-solving skills are valued? This position is for you! As a Claims Agent, Travel Insurance, you play an essential role in processing travel insurance claims, providing valuable technical support to your team. You collaborate on analyses and technical work that advance cases, while ensuring data quality and adherence to established processes. Your ability to make informed decisions and adjust your approach according to situations is a true asset. You are a key person in the smoothness of operations and customer satisfaction. More specifically, you will be tasked with:

• Performing various administrative tasks: collecting, entering, updating, coding, and processing data in member and client files
• Communicating with various stakeholders, both orally and in writing, to validate or obtain information for files
• Participating in the resolution of simple and common problems, demonstrating adaptability
• Providing informational support on current procedures and processes to members and clients
• Participating in the preparation of presentations and other related documents.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation after the first year
• Defined benefit pension plan that ensures a predictable and stable income throughout retirement
• Group insurance plan including telemedicine services
• Reimbursement of health, well-being, and telework equipment expenses
• *Benefits are applicable based on eligibility criteria.*
• #LIO-Onsite

What you will bring to the table

• College diploma (DEC technical) in an appropriate discipline
• At least one year of relevant experience
• Please note that other combinations of education and relevant experience may be considered
• Knowledge of French is required
• Advanced intermediate English proficiency due to the nature of tasks, work tools, or interactions with anglophone partners or members and clients
• Availability to work from Monday to Friday between 8:00 AM and 5:00 PM

Appreciate differences, Learn with agility, Communicate effectively, Be customer-oriented, Be action-oriented, Manage complexity, Master technology, Adapt to situations

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Union (if applicable)

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming all individuals, considering and valuing them for who they are, enriching ourselves with their differences and uniqueness, and, most importantly, offering them a work environment where they will feel at home. For us, discrimination, in any form, is a zero-tolerance policy! We believe in the importance that our teams reflect the diversity of our members, our clientele, and the communities we serve.

If you need assistance to make the recruitment process or the position more accessible, please let us know. Accommodation measures will be offered to those who request them at any stage of the recruitment process.

Job Family

Person Insurance (GF)

Job Posting End Date 2026-08-9