SYSTEMS ADMINISTRATOR (SYSADMIN) - CITRIX MTL OR QC

DESCRIPTION

We are looking for a Citrix Systems Administrator to join our team of advisors at our Montreal or Quebec office as a permanent position.

This position is hybrid. 2 days per week at the Montreal or Quebec office.

Acting as a consultant for Chrome Technologies, the candidate will work with our clients on the projects they have entrusted us with.

The organization is looking for a virtual environment administrator to ensure the operation, stability, and evolution of virtualization platforms.

The resource will be responsible for maintaining the performance, security, availability, and reliability of virtual workstations and applications used by internal teams.

This role includes incident and problem management, change management, proactive monitoring of environments, and collaboration with various IT teams (networks, security, workstations, cloud computing).

The administrator will contribute to improving the user experience by ensuring a performant, stable, and secure virtual environment.

TASKS:

• Administer, monitor, and optimize virtual environments
• Ensure the performance, stability, and availability of platforms
• Manage vulnerabilities: prioritization, treatment, and follow-up
• Handle P3 and P4 incidents (diagnosis, resolution, coordination)
• Analyze root causes of problems and implement lasting fixes
• Participate in change management (updates, patches, deployments)
• Track performance indicators (capacity, availability, stability)
• Perform proactive monitoring of environments
• Collaborate with IT teams: security, networks, workstations, cloud computing
• Document configurations, procedures, standards, and best practices

REQUIREMENTS

• 2 to 4 years of experience in virtual environments
• Experience in virtualization (Citrix required)
• Asset: experience with Azure Virtual Desktop (AVD)
• Good mastery of Windows environments
• Knowledge of ITIL processes (incidents, problems, changes)
• Knowledge of vulnerability management and environment security
• Good understanding of networks (connectivity, security, basic concepts)
• Knowledge of ServiceNow or another ITSM tool
• Knowledge of PowerShell (asset)
• Mastery of English (intermediate level, asset)
• Strong sensitivity to security and vulnerability management issues
• Excellent analytical and diagnostic skills in an incident context
• Structured, process-oriented approach (ITIL)
• Proactivity, anticipation, and active monitoring
• Autonomy, rigor, and effective prioritization
• Ability to manage multiple cases simultaneously
• Good stress management in an operational context
• Excellent collaboration with multidisciplinary teams