Postal Clerk

Join a store owned by pharmacist-owners to help provide services in the health, beauty, and convenience sectors in your community and put the customer at the center of everything you do.

Why is this role important?

SUMMARY

• Provide fast and high-quality customer service at the postal counter.
• Ensure excellent customer service and proper cash handling.
• TASKS AND RESPONSIBILITIES:

CUSTOMER SERVICE

• Provide efficient and high-quality customer service.
• Respond to and resolve customer complaints regarding postal services.
• Follow the prescribed Customer Service (SERVE) program by Postes Canada.
• Ensure the cleanliness of the postal counter and maintain an appropriate image according to the uniform policy and dress code guidelines (e.g., neat appearance, approved uniform, personalized badge).
• Ability to sell and recommend additional postal services and promotions to all customers.

LOSS PREVENTION

• Ensure that loss prevention systems and procedures are executed according to guidelines.
• Manage money, postal orders, and stamp stocks according to prescribed money handling policies and procedures.
• Ensure the security of money and mail
• Maintain and control stamp stocks, postal orders, recommended mail, etc., according to the policies and procedures of Shoppers Drug Mart/Pharmaprix and Postes Canada.
• Manage the cash register according to policies and procedures.

GENERAL

• Comply with all health and safety regulations.
• Follow all store policies and procedures.
• Follow loss prevention policies and procedures and ensure their execution in the department.
• Perform other tasks as needed, including cashier tasks.

Planning, Judgment, and Decision-Making

• Resolve customer issues to ensure their satisfaction.
• Plan work to maximize efficiency and reduce costs.
• Resolve issues related to cash register shortages.
• Experience with counter registration and authorization issues.

EXPERIENCE

• Customer service-oriented priority.
• Excellent written and verbal communication skills.
• Good computer knowledge.
• Cash handling skills.
• Organization and attention to detail.
• Effective time management skills.
• Ability to work in a dynamic environment.
• Ability to work individually and in a team.
• Commitment to providing exceptional customer service.

WORK CONDITIONS

• Ability to work flexible shifts, which may include evenings and weekends.

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 lb.
• Ability to climb a ladder.
• J2WRTL
• Why work in a Pharmaprix or community pharmacy?

You will work for a local business owner while benefiting from the support of a strong retail brand. You will benefit from the Employee Purchasing Program, flexible and varied schedules, competitive pay, and online learning opportunities through the Academy.

Take charge of your work and find other ways to care for your patients, colleagues, customers, and community members.

Employment Type: Part-time

Role Type

• Regular position

Pharmacist-owners of the Pharmaprix network consider Canadian diversity an opportunity to better serve their community and strive to reflect this cultural diversity in the products they sell, the people they hire, and their company culture. Accommodations are possible upon request for candidates and disabled employees if needed.

Furthermore, we believe that compliance with the law means doing what is right. Compliance with the law is part of our Code of Conduct; it reinforces what our customers and stakeholders expect from us.

#FR #FS #SDMR #QC