Order Desk Associate (St.Laurent, QC)

About Shah Trading Company

For over 50 years, Shah Trading Company (STC) has been a trusted Canadian leader in food processing, packaging, and distribution, serving customers across North America.

We proudly operate four production facilities across Ontario and Quebec, producing a wide range of high-quality food products — including rice, pulses, spices, nuts, and canned goods.

Order Desk Associate – Bilingual (English/French) *Location: St. Laurent, Quebec* *Full-Time | Monday to Friday* *Salary Range: $20 – $22 per hour (based on experience, qualifications, and skill level)*

Join one of Canada’s leading food importers and distributors!

Shah Trading Company Ltd. is seeking a detail-oriented and customer-focused Order Desk Associate to support our growing operation in St. Laurent, Quebec. This role is essential to ensuring our customers receive accurate, timely, and professional service while working closely with internal teams to coordinate smooth order processing and fulfillment.

Key Responsibilities

• Order Management:

+ Receive, verify, and enter customer orders into the ERP system with speed and accuracy.

+ Ensure orders meet company policies and customer requirements (labeling, shipping preferences, etc.).

• Customer Service:

+ Respond to product, pricing, and availability inquiries via phone and email in a courteous and professional manner.

+ Resolve customer issues or escalate as necessary to ensure satisfaction.

• Internal Coordination:

+ Liaise with sales, logistics, and warehouse teams to confirm and coordinate order fulfillment.

+ Communicate special requests to production or logistics teams as needed.

• Reporting \& Documentation:

+ Maintain accurate records of orders, invoices, and client communication.

+ Provide regular reports on trends, order volumes, and service levels.

• Bilingual Support:

Communicate fluently in both English and French, supporting a diverse customer base across Canada.

What You Bring

• Minimum of 2 years’ experience in customer service, sales support, or order entry roles.
• High school diploma required; post-secondary education is an asset.
• Strong organizational and time management skills.
• High attention to detail with a commitment to accuracy.
• Excellent verbal and written communication in English and French.
• Proficiency in Microsoft Excel, Outlook, and ERP systems (experience with Microsoft Business Central is an asset).
• Positive, team-oriented mindset with a willingness to adapt in a fast-paced environment.

Why Join Us

• We offer a competitive salary to recognise your skills and contributions.
• Our comprehensive health and dental benefits support you and your family.
• We provide opportunities for professional growth and development, including training and mentorship.
• Experience a collaborative, supportive, and improvement-focused culture where your ideas are valued and your contributions truly matter.
• Transparency \& Hiring Process Disclosure

Shah Trading Company confirms that this is a genuine, currently vacant position.

Artificial intelligence (AI) tools are not used to screen, assess, or make hiring decisions for this role. All applications are reviewed and evaluated by members of our internal hiring team.

Accessibility \& Accommodation (AODA)

Shah Trading Company is committed to providing an inclusive and accessible recruitment process. Accommodation is available at all stages of the hiring process in accordance with the *Accessibility for Ontarians with Disabilities Act (AODA)*.

Applicants requiring accommodation due to a disability are encouraged to notify us so that we may work with them to meet their needs.

Equal Employment Opportunity

Shah Trading Company is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. Employment decisions are made without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other characteristic protected by applicable law.