Shift Supervisor

The Shift Supervisor is responsible for ensuring an excellent guest experience by ensuring the team exceeds expectations with every visit. The Shift Supervisor leads the team to prioritize guests and provide friendly, attentive service to retain them. Additionally, the Shift Supervisor ensures the team contributes to the operation standards of A&W in the restaurant and achieves the financial results planned for their shift.

You will excel in this job and it will fulfill you if you

• Have demonstrated skills in exceptional guest service. You know how to rally a team to provide top-notch service to every guest and each of their visits;
• Enjoy advising people. You are skilled at helping staff learn (how to prepare perfect foods according to standard recipes or adapted to each guest, for example);
• Embrace change and are enthusiastic about mobilizing the team around the implementation of A&W's new initiatives;
• Are comfortable dealing with a variety of people;
• Show initiative and judgment and can make decisions. You are also responsible, reliable, and honest;
• Enjoy working in a team and together as partners to complete tasks in the dynamic world of fast food.

Skills

• Exceptional guest service
• Competency at all restaurant positions
• Leadership experience, including the ability to lead
• Ability to learn quickly
• Ability to work in a team
• Good communication skills
• Ability to accomplish multiple tasks at once
• Basic math skills
• Knowledge of the retail industry
• Strong interpersonal skills

Work Conditions

• Work in a fast-paced environment
• Work in a diverse environment where people with different personalities and attitudes interact
• Work together as partners, in association with colleagues
• Work with hot products and equipment
• Work with cleaning and chemical products
• Work in a noisy environment
• Work with cutting objects (knives, slicers, etc.)
• Use a portable ladder or step stool, if necessary

Physical Requirements

• Stand for long periods (up to eight hours)
• Occasionally lift heavy boxes during inventory (maximum of 50 lb)
• Perform repetitive tasks (prepare and gather order items and periodically clean the restaurant, for example)
• Remain vigilant to ensure your own safety as well as that of your colleagues and guests
• Have good personal hygiene habits and follow uniform standards
• Be able to handle stressful situations

Why work at A&W?

• We are proud to serve top-quality ingredients, prepared in the best way possible.
• We constantly strive to do things right, even if it's not easy.
• We care about animal welfare, our environmental impact, the quality of our food, the people we employ, and the communities we serve. Therefore, we always strive to behave impeccably, no matter the challenge's magnitude.
• We all have lives outside of work. That's why we offer flexible hours so you can work the number of hours you want.
• You will be paid to develop your skills. A career with us will allow you to acquire excellent communication and customer service skills. You will also develop your teamwork and ability to work under pressure, not to mention the chance to prepare some of the most delicious foods in Canada.
• We offer a competitive salary.
• As a large company with a small business culture, we are proud of the enthusiasm and innovation spirit that continues to drive us. To ensure this commitment to improvement remains a priority, we follow a set of guidelines we call our climate objectives. They are part of the secret recipe that makes A&W a great place to work.

REQUIREMENTS

• Eligible to work in Canada

Working for A&W is more than sharing a passion for real good burgers. By joining our team, you will be at the forefront to help us change the face of fast food. Whether it's eliminating plastic straws, introducing a Root Beer made with natural flavors or being the first restaurant chain in the country to offer the Burger Beyond Meat, featuring a 100% plant-based patty, we have never been the kind of company to wait for change with arms crossed. For us, it's important to do things right for our food, our employees, our community, and our environment.