Customer Service Agent (2 positions: full-time and part-time)

The Opera de Montréal is a major player in the Quebec cultural scene, inspiring and moving audiences for decades through exceptional artistic productions. Behind every show, a dedicated and passionate team works behind the scenes to ensure its success. We believe in the power of a united team, where each person plays an essential role in achieving our mission.

Your role

Under the supervision of the customer service manager, you will be responsible for providing a personalized and high-quality customer service. You will actively contribute to various sales initiatives for shows, prioritizing renewals, fundraising campaigns, and increasing existing customer base.

Your main responsibilities

• Complete phone orders, validate, and process online reservations
• Provide customer service to subscribers and donors
• Collect and update customer information in client files
• Sell subscriptions, individual tickets, and donations at the counter, by phone, by email, and through the website (Ticketmaster)
• Participate in the telemarketing campaign
• Inform customers about the benefits of subscriptions, upgrade opportunities, and the fundraising campaign (donations)
• Respond to customer inquiries via the website's chat boxes
• Actively participate in activities for subscribers and donors during in-room and off-room performances
• Operate the press table during show evenings, if needed
• Send out subscriptions by mail
• Participate in various events of the Opera de Montréal

Qualifications

• High school diploma
• Relevant experience in sales or customer service
• Bilingualism (French and English) in writing and speaking
• Good proficiency in the Office suite
• Familiarity with computer systems (knowledge of Archtics is an asset)
• Strong interest in the arts and culture

Skills sought

• Excellent listening and problem-solving skills
• Excellent interpersonal skills
• Resourcefulness and diligence
• Diplomacy and team spirit
• Working conditions
• 2 positions are currently available:
• One full-time position: 35 hours per week
• One part-time position: 10 to 15 hours per week
• Start date: August 2026
• Working hours:
• Hours are set according to the ticket office opening hours, which are Monday to Friday from 10 am to 6 pm and Saturday from 10 am to 4 pm.
• Occasional evening and weekend availability is also required during special events.
• To submit your application, please send your resume to: rh@operademontreal.com
• Location: Hybrid remote work in Montreal, QC H2X 1Y9