Bilingual Customer Service Agent – Technical Equipment

At ABTECH, you help construction and surveying professionals work more efficiently with concrete technological solutions.

As a bilingual customer service agent, you are the first point of contact, both in the branch and by phone. On a daily basis, you make a real difference in the customer experience by offering impeccable service, supporting sales and rentals, and ensuring rigorous order and documentation tracking.

• You enjoy moving around, being in contact with people, and living varied days
• You appreciate a stable schedule where you can start your day with your coffee at 8 a.m. ☕
• You are energetic, sociable, and always in a good mood
• You are known for your diligence: impeccable follow-ups, well-kept files, nothing escapes you
• You also enjoy taking action with concrete tasks: order preparation, receiving and shipping, equipment verification

Don't hesitate to watch this short video that briefly illustrates the work of our colleague: https://www.facebook.com/reel/1459877492602422

YOUR DAILY ROUTINE

• Welcome and serve customers in the branch
• Answer phone calls and various customer requests
• Follow up on requests and answer customer questions
• Create technical support request tickets, if necessary
• Provide information on products (specifications, features, benefits)
• Produce accessory quotes and orders
• Prepare orders for branch customers
• Process rental orders and produce the required documentation (contracts, etc.)
• Follow up with customers
• Manage the reception of equipment to be repaired and complete the required documentation
• Contact customers when their equipment is ready to be picked up
• Handle the reception and shipping of materials (new and rental)
• Check rental equipment before delivery and upon returns
• Contribute to the management of the branch inventory
• Follow up on petty cash (transactions, refunds, accuracy of amounts)

WHY US?

• Attractive salary + commissions on certain products
• Complete Insurance (paramedical, dental, travel, etc.)
• Wellness Account
• Possibility of advancement and training
• Stimulating environment, collegial atmosphere, and modern offices
• Recognition-focused culture
• Free coffee and parking
• Company events
• And many more!

WHAT WE ARE LOOKING FOR

• Training in customer service, sales, or equivalent combination
• 1 to 3 years of experience in customer service (ideally in a B2B context)
• Experience with CRM or ERP systems (an asset)
• Good mastery of Microsoft Office suite
• Excellent mastery of French oral and written. Very good mastery of English to serve our anglophone clientele.

Skills and Qualities

• Customer orientation and constant concern for offering an excellent experience
• Ability to quickly establish trust relationships
• Excellent listening and communication skills
• Sense of organization and effective priority management
• Ability to work in a team and actively collaborate
• Interest or ability to learn about technical products
• Comfort with manual tasks
• Versatility, autonomy, proactivity, and attention to detail
• Ability to adapt to a dynamic environment

Schedule Monday to Thursday: 8 a.m. to 5 p.m.

Friday: 8 a.m. to 4 p.m.

Compensation: Starting at $24.00 per hour

Benefits

• Dental Insurance
• Life Insurance
• Paid Time Off
• Company Events
• Employee Assistance Program
• On-site Parking
• Casual Dress Code
• Pre-selection Questions:
• Are you comfortable with the technical and manual aspects of the work? Order preparation, receiving/shipping, equipment verification? (with training)

Experience

• Customer service: 3 years (Desired)
• Language:
• French (Mandatory)
• English (Mandatory)
• Location: On-site