CUSTOMER SERVICE CLERK

Communicate directly with distribution centers and clients to ensure the accuracy of documentation, information, and services.

• Manage phone calls and emails from clients regarding price quotes for incoming requests as well as purchase quotes for glass products and installation considered for sale to PGW.
• Call center functions to provide quality customer service.
• Ensure the company establishes and maintains constant communication with clients.
• Knowledge of all aspects of product inventory, which may include data entry, cancellations, credits, billing, and/or customer service requests.
• Generate sales/purchases from online leads.
• Assume other assigned tasks.
• Work an assigned Saturday if necessary.

Required Skills/Abilities

• Must have good written and verbal communication skills.
• Must have good customer relations skills.
• Ability to work well with others.
• Must be able to work in conditions of frequent interruptions.
• Be detail-oriented.

Education and Experience

• High school diploma or equivalent.

Essential Physical Requirements/Work Environment

• The work is primarily sedentary: must be able to remain seated for long periods and frequently use a computer, keyboard, and mouse.