Bilingual Call Center Agent

JOB TITLE: Call Center Agent JOB STATUS: Permanent, full-time (37.5 hours per week) DEPARTMENT: Call Center LOCATION: Montreal, QC

Shift Type: Days, evenings, weekends, holidays

Training: You must be available for 6-12 weeks of full-time training, Monday to Friday, from 9:00 AM to 5:00 PM.

WHO ARE WE?

Vacances Air Canada is committed to making dreams come true by offering travel packages, tours, cruises, and more tailored to individual needs. We believe we have vacations for every traveler, and if you are passionate about exploring the world and want to share that enthusiasm with our customers, we would be delighted to welcome you to our team. For over 50 years, Vacances Air Canada has made travel easier, so join us to help Canadians create unforgettable memories, no matter their destination.

WHAT YOU WILL DO

• Meet and exceed call center objectives regarding customer service standards, sales targets, call duration, and other objectives
• Provide exceptional customer service and demonstrate interest in our clients and travel agencies
• Use sales and incentive selling techniques to sell our vacation packages: airline tickets, hotel bookings, tourist activities, and car rentals
• Demonstrate professionalism at all times: on the phone, in emails, and in person during team meetings and with our suppliers
• Use Vacances Air Canada's internal systems effectively and accurately during bookings
• Promote Vacances Air Canada's services to travel agencies and clients who communicate with our company
• Ensure that clients have all the information and are informed about all relevant products regarding bookings
• Maintain up-to-date knowledge of all our products and booking procedures and policies; apply this information during the booking process
• Follow all procedures during bookings and related activities
• Perform other tasks as assigned by your immediate supervisor

WHAT YOU BRING TO THE TEAM

• College diploma in tourism or relevant work experience
• Sales experience and ability to identify a sales opportunity
• Initiative, adaptability, attention to detail, good judgment
• Bilingualism (English and French), excellent communication skills
• Prior knowledge of reservation systems (e.g., TTS), an asset
• Flexible availability, ability to work evenings and weekends
• Available for a 6 to 12-week training program, Monday to Friday (may include evenings and weekends)

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and others as soon as you have completed 6 months of service.

• $1 bonuses for hours worked weekdays before 8 AM or after 6 PM, as well as all weekend days,
• Company pension plan with employer contribution
• Employee share ownership plan
• Tuition reimbursement up to $5,000 per year
• Wellness expense reimbursement up to $300 per year
• We value your well-being and offer a wide range of benefits, including health and dental care, for you and your family.
• We provide training and development tools to help you reach your full potential.

Please note that these benefits apply to permanent full-time employees.

Please visit our Careers page for a complete list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Vacances Air Canada is committed to creating a diverse, equitable, and inclusive workplace, which is at the core of our fundamental values. We celebrate the uniqueness of each individual, listen to every voice, and instill in our employees a sense of belonging that allows each team member to shine in their authenticity.

We encourage candidates from all backgrounds to apply, as we strive to create a diverse team that reflects the diversity of the clients and communities we serve as an equal opportunity employer. If you require an accommodation, please let us know, and we will work with you to meet your accessibility needs. For assistance with accessibility, for information in alternative accessible formats, or to report any accessibility issues, please let us know in your application.

Language Requirements

With equal qualifications, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues outside of Quebec.