RECEPTION ADMINISTRATIVE AGENT - Trois-Rivières

RECEPTION ADMINISTRATIVE AGENT

ABOUT FORGET GROUP

Forget Group, Audiologists is the largest network in hearing correction with over 90 clinics in Quebec. At the heart of its mission, Forget Group places the importance of giving back the pleasure of hearing to the hard of hearing.

We are committed to offering exceptional customer service, placing the well-being and satisfaction of our patients at the heart of our concerns. Our team of experienced professionals accompanies, listens, answers questions and examines alternatives and procedures for each patient, ensuring high-quality care.

More information: https://www.legroupeforget.com/ DISCOVER YOUR NEXT CHALLENGE

The Trois-Rivières clinic is looking for a new administrative agent to strengthen its team. Your mission will be to be the administrative pivot, ensuring quality support and smooth coordination of the daily activities of our professionals.

YOUR CONTRIBUTION TO THE TEAM

Customer service and administrative support

• Welcome patients warmly at the reception;
• Inform patients and answer their questions friendly by phone;
• Manage the professionals' schedule and appointments optimally;
• Ensure personalized follow-ups with clients according to the details of their files and prepare these files precisely for our professionals;
• Ensure the compliance of billing documents and perform the necessary follow-ups with RAMQ, CNESST, insurers and other payers;
• Manage patients' files after their visit, digitizing and processing the information effectively;
• Manage correspondence and communications diligently (mail, email, fax, memos, etc.).
• Accounting and inventory
• Process payments received from patients and follow up as needed;
• Close daily transactions and finalize sales reports;
• Make deposits and submit documents to accounting;
• Prepare, receive and ship orders;
• Supervise the inventory of products for patients and office supplies;
• Orchestrate the preparation of purchase orders to suppliers and follow up;
• Communicate financial data related to inventory management to accounting.
• SUCCESS CRITERIA
• Essential skills
• Holder of a professional or college diploma in administration (specialization in secretarial work);
• Minimum of 2 years of relevant experience;
• Mastery of the Office suite tools (Outlook, Word and Excel);
• Knowledge of electronic medical records management.
• Ability to learn quickly and adapt to new challenges in a constantly evolving environment;
• Ability to manage stress and maintain a positive attitude, even in difficult situations;
• Sensitivity, empathy and patience towards an elderly clientele.

WHY JOIN FORGET GROUP

• A pioneering company in hearing correction, with a truly human mission
• Salary of 23.50$/h
• 100% employer-paid social benefits
• Advancement opportunities within the clinics
• Warm, participative and human work environment
• The chance to concretely contribute to improving the quality of life of clients
• A strong sense of belonging from the first day
• Stable work schedule from Monday to Friday, 8:30 am to 5:00 pm, totaling 37.5 hours per week with 1 hour for lunch.

➡ Join a dynamic team where your talent makes all the difference!

Salary: starting at 23.50$ per hour

Location: On-site