Receivables Management Agents – Banking Products

Receivables Management Agent – Banking Products

Location: Shawinigan

Hours: Full-time permanent position of 35 hours per week, as needed, distributed from Monday to

Thursday between 8:30 a.m. and 8:00 p.m., and

Friday between 8:30 a.m. and 5:00 p.m.

Build Your Future With Us

Are you looking for more than just a job? Do you want to join a company where you can grow, develop, and build a long-term career?

We are looking for professional, rigorous, and committed individuals who wish to invest long-term in our team. At our company, we believe in stability, the development of our employees, and the importance of building trust, both with our clients and among colleagues.

If you enjoy taking on challenges, working in a structured environment, and providing quality service, we would like to meet you.

Your Role

As a Receivables Management Agent – Banking Products, you will play a crucial role in managing client accounts with payment delays or credit limit exceedances.

Your mission will be to guide clients in finding solutions tailored to their financial situation while protecting our client's interests through a professional, human, and respectful approach.

Your Main Responsibilities

• Communicate with clients to follow up on accounts in arrears or those exceeding their credit limit.
• Negotiate payment agreements tailored to each client's financial situation.
• Analyze files and implement preventive actions to limit losses and reduce financial risks.
• Prioritize and ensure rigorous follow-up of files under your responsibility.
• Update information in various computer systems while respecting confidentiality norms.
• Answer client calls, provide clear explanations, and offer quality support.
• Identify and report any situation that may suggest fraud or insolvency.
• The Profile We Are Looking For

Beyond your experience, we are looking for a person who wishes to invest long-term and contribute to the success of our team.

You possess:

• A DEC in a relevant field.
• Two to three years of experience in a similar position.
• Excellent mastery of French and English, both orally and in writing, to serve a bilingual clientele.
• Good mastery of Microsoft Office suite and comfort with computer tools.
• Excellent communication and customer service skills.
• Excellent organizational skills, autonomy, and problem-solving abilities.

Why Choose Our Team?

We are proud to offer a stable, respectful, and employee-development-focused work environment. We want to welcome people who wish to grow with us and contribute to our success in the years to come.

By joining our team, you will benefit from:

• Full-time permanent position
• Pension plan
• Supplementary health insurance
• Disability insurance
• Life insurance
• Paid vacation
• Flexible schedule
• Company activities and events
• Casual dress code

Requirements

• Be able to commute daily to Shawinigan (QC G9N 1G2) or plan to move before starting the position.
• Mastery of French and English.
• Start Date: August 10, 2026

Are you looking for an environment where you can establish yourself, develop your skills, and be part of a team that values lasting relationships? We would be happy to meet you. Send us your application today!

Salary: $22.25 to $27.36 per hour

Benefits

• Disability Insurance
• Supplementary Health Insurance
• Life Insurance
• Paid Vacation
• Company Events
• Wellness Programs
• Casual Dress Code
• Ability to Commute or Relocate:
• Shawinigan, QC: Able to commute without issue or plan to relocate before starting the position (Mandatory)
• Language:
• French and English (Mandatory)
• Job Location: Hybrid Remote Work in Shawinigan, QC