Case Manager, Advanced Markets

locations CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Toronto, global headquarters (250 Bloor)

Waterloo, Canadian Division headquarters (500 King)

Halifax, branch (2727 Joseph Howe Dr) time type

Full-time posted on

Posted today time left to apply

Deadline: August 10, 2026 (20 days left to apply) job requisition id JR26070920

The Manuvie Individual Life Insurance Unit is a key provider of placement and insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent financial advisors across the country, we offer innovative solutions in wealth management and financial protection, including separate accounts, mutual funds, annuities, guaranteed interest accounts, individual life insurance products, and one of the most comprehensive living benefit product portfolios in the industry, which includes serious illness insurance, long-term care insurance, and disability insurance.

The Individual Life Insurance Department at Manuvie currently has an open position for a Case Manager, Advanced Markets. The successful candidate will primarily provide proactive support to our large groups, national accounts, and independent advisors. They will also serve as an intermediary with internal services to ensure efficient processing of new individual life insurance product applications.

Job Responsibilities

• Establish individual relationships with assigned executive teams, serving as a constant point of contact throughout the policy duration;
• Proactively monitor all pending cases to ensure service standards are met;
• Anticipate client needs and make outgoing calls, send emails, or provide notifications to keep them informed of important details;
• Take ownership of assigned cases, identify urgent issues, and assist in resolving problems that could hinder the timely processing of cases.

Required Skills

• Excellent customer service skills, ability to communicate effectively and professionally with all levels of management;
• Excellent verbal and written communication skills;
• Strong team spirit and interpersonal skills;
• Flexibility and ability to manage continuous change;
• Ability to influence, persuade, lead, and convince others;
• Ability to identify situations warranting exceptions and report them to management to provide superior customer service;
• Ability to identify and define problems and contribute to their resolution;
• Exceptional organizational skills;
• Attention to detail.

Desired Skills

• Knowledge of individual life insurance products and terminology, an asset;
• Bilingualism is an asset (French and English). The selected candidate must be able to communicate in both English and French to serve clients from various provinces outside Quebec.

Career with Us

• Access to learning and development opportunities;
• Recognition and support in a flexible environment where well-being and inclusion are more than just words;
• Contribute to shaping the future according to your aspirations, within our global team.
• #LI-HYBRIDE

The advertised position corresponds to an existing vacancy.

About Manuvie and John Hancock

Manuvie Financial Corporation is a global leader in financial services that helps people make better decisions and live better lives. To learn more about us, visit www.manuvie.com.

Manuvie is an equal opportunity employer

At Manulife/John Hancock, we value our diversity. We strive to attract, develop, and retain a workforce that is as diverse as our clients, and to foster an inclusive work environment that leverages the diversity of our employees and the strengths of each. We are committed to ensuring fair recruitment, retention, promotion, and compensation, and we administer all our practices and programs without discrimination based on race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs or convictions, gender (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other legally protected status.

We have made it a priority to eliminate barriers to equal employment opportunity. Therefore, a Human Resources representative will collaborate with candidates requesting reasonable accommodation during the recruitment process. All information provided during the reasonable accommodation request process will be stored and used in accordance with Manuvie's applicable laws and policies. To request reasonable accommodation during the recruitment process, please write to hr@manulife.com.

Salary Region CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest

Work Arrangement

Hybrid

Salary Range $59,700.00 CAD - $99,500.00 CAD

Employees also have the opportunity to participate in incentive programs and receive performance-based compensation for the company and individuals. The actual salary will vary based on local market conditions, geographic region, and job-specific factors such as knowledge, skills, qualifications, experience, and training. If you are applying for this position outside your primary location, please contact hr@manulife.com for the applicable salary range in your region.

Manuvie offers eligible employees a wide range of customizable benefits, including medical, dental, mental health, vision care, short-term and long-term disability insurance, life insurance and AD&D insurance, adoption insurance, surrogacy insurance, and non-emergency medical insurance, as well as employee assistance and family support programs. We also offer eligible employees various retirement savings plans (including pension plans and an international share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, annual leave, personal days, and sick leave, and we offer the full range of leaves authorized by law. If you are applying for this position in the United States, please write to hr@manulife.com for more information on U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools to analyze and process the information you provide us or that third parties provide us as part of the application process. To learn more, please review our personal information collection statement.