Accounting and Customer Service Coordinator

At Rentalys Solution: A new challenge awaits you!

Are you passionate about real estate and looking to leverage your skills in a stimulating environment?

Are you seeking a dynamic position within a growing company that values its talent?

Good news: Rentalys Solution is looking for an Accounting and Customer Service Coordinator to join our team in Montreal.

Who are we?

Rentalys Solution is a company dedicated to improving the quality of life for property owners and tenants.

Our mission: to create value at every stage of property management, allowing owners to optimize their investments while saving time and money.

Why work at Rentalys?

At Rentalys, the well-being and development of our employees come first! Here's what we offer to support and value you every day:

• A collaborative environment where every talent is highlighted
• Group insurance after 3 months
• An employee assistance program to support you in your personal and professional life
• An employer contribution to your REER to support your long-term financial goals
• Corporate discounts (Opus, Énergie Cardio, and more)
• A week of sick leave
• Summer hours
• Continuing education to grow and expand your skills
• Excellent advancement opportunities to progress in your career
• A relaxed and dynamic atmosphere with colleagues who make it enjoyable to work every day!

What does your role entail?

In this position, you will be a key pillar in the smooth operation of our business.

Between customer service, operation coordination, and administrative follow-up, you will contribute daily to providing a seamless and professional tenant experience.

• Customer Service: Receive calls and requests from residents, answer their questions or direct them to the right resource, prepare communications, manage entry card programming, and contribute to a positive customer experience;
• Operation Coordination: Coordinate moves-in and moves-out, make service calls, follow up on maintenance requests, obtain quotes, and participate in vendor contract management;
• Accounting: Track unpaid or late rent, process vendor invoices, and participate in bank reconciliations;
• Administration: Keep files and records up-to-date in various platforms, document procedures, plans, and usage guides, and ensure rigorous information tracking;
• Contribute to the continuous improvement of operations and perform any other tasks related to property management.

❗: Emergency call-out period (rotating outside of business hours, shared within the team, and paid) ❗: Part-time on-call (8h to 16h/week) at a property located in Blainville.

The ideal profile? That might be you if...

• You have experience in an accounting or customer service role in real estate or a related field;
• You have basic accounting knowledge;
• You are fluent in French, both orally and in writing, and comfortable communicating in English;
• You excel in customer contact and communication with people;
• You are known for your organizational skills, autonomy, and efficiency in a small team environment;
• You are comfortable with technological tools, particularly Microsoft Office;
• You are familiar with the Tribunal Administratif du Logement laws (an asset).

Job Conditions

• Employment Type: Full-time - 40h/week (Monday to Friday)
• Work Mode: In-person
• Work Location: Montreal (a few minutes' walk from the Charlevoix metro station)
• Salary: To be discussed based on experience.

If you want to grow in a rapidly expanding company where your potential will be recognized and supported, apply now and join Rentalys!