Project Manager

Powerling is a family-owned company founded in 1998, specializing in multilingual content management. With over 25 years of experience, it supports businesses in their international growth and digital transformation by offering services in translation, localization, transcreation, content creation, multilingual SEO, as well as audiovisual and graphic solutions. Powerling operates in over 120 languages and has offices in Europe and North America. The company relies on a team of approximately 200 employees.

Certified as a B Corp since 2023, Powerling is committed to responsible, sustainable, and inclusive business practices across both its social and environmental impact. We place a strong emphasis on employee well-being, diversity, equal opportunity, and technological innovation. All applications are considered solely on the basis of skills, experience, and suitability for the role, in line with our commitment to equal opportunity and non-discrimination.

https://powerling.com/ | LinkedIn | Careers Site

Powerling is looking for a Project Manager to join its North American team.

You will be responsible for promptly handling client requests from reception to delivery according to established processes, utilizing the tools at your disposal to the fullest.

Your Mission

Client:

• Respond optimally to client needs and ensure project tracking
• Validate data with clients regarding content or billing
• Inform clients of project progress
• Receive and route client complaints, comments, or opinions to the relevant parties
• Be well-versed in the particularities of clients
• Operational Excellence:
• Record billing data accurately and promptly
• Promptly handle client requests from reception to delivery according to established processes, utilizing the tools at your disposal to the fullest
• Rigorously analyze requests
• Approach each project with a profitability mindset
• Produce quotes as needed, consulting the relevant team if necessary
• Judiciously recommend appropriate tools to translators to maximize productivity and efficiency
• Team:
• Distribute work internally or externally according to availability and skills, consulting the Service Manager or Service Manager as needed
• Support the frontline team in editing and layout
• Seek help and offer support to colleagues to ensure an equitable distribution of daily workload
• Actively participate in project management team meetings
• Feel accountable and a stakeholder in achieving objectives
• Innovation:
• Propose improvements to tools and processes
• Maintain and enhance professional and technological skills
• Desired Profile

Experience in management: Three to five years

• Languages: French and English, both written and spoken
• Excellent interpersonal skills and a strong client orientation
• Strong organizational, prioritization, and stakeholder management skills
• Tools: MS Suite, translation assistance tools, request management systems

What We Offer

• A competitive salary
• A versatile position with strong autonomy
• Diverse projects and real opportunities for growth