Hotel Receptionist | Day Shift

Hotel Receptionist

Full-Time & Part-Time Opportunities

The Mercer Hotel – Old Montreal, Montreal, QC

Primary Schedule: 8:00 AM – 4:00 PM $22.00/hour

Join Our Team

The Mercer Hotel is a boutique hotel in the heart of Old Montreal, dedicated to delivering exceptional guest experiences through personalized service and luxury hospitality.

We are looking for an experienced, organized, and customer-focused Receptionist to join our front desk team. This position is primarily scheduled from 8:00 AM to 4:00 PM and is ideal for someone who thrives on delivering exceptional guest experiences, communicates with confidence and professionalism, and takes pride in ensuring the hotel's daily operations run seamlessly.

As the face of the hotel during the day, you'll welcome guests, manage check-ins and check-outs, coordinate closely with housekeeping and maintenance, oversee reservations, and ensure every guest interaction reflects The Mercer Hotel's commitment to outstanding hospitality.

This role is best suited for someone who is detail-oriented, highly organized, proactive, and passionate about providing exceptional customer service.

We are hiring for permanent Full-Time and Part-Time positions.

What You'll Do

• Welcome guests with professionalism, warmth, and exceptional hospitality
• Manage guest check-ins and check-outs efficiently
• Handle reservations, booking modifications, and guest inquiries
• Coordinate daily with housekeeping and maintenance to ensure rooms are guest-ready
• Monitor room availability and reservation accuracy
• Communicate with guests via phone, email, and third party websites
• Process payments and maintain accurate guest records
• Create detailed internal notes and update guest profiles
• Maintain an organized, professional, and welcoming front desk environment
• Support the smooth day-to-day operation of the hotel while delivering an exceptional guest experience
• We're Looking For Someone Who...
• ✔ Has a genuine passion for hospitality and customer service
• ✔ Is exceptionally organized with strong attention to detail
• ✔ Thrives in a fast-paced environment
• ✔ Can confidently multitask while maintaining accuracy
• ✔ Communicates professionally with guests and colleagues
• ✔ Is proactive, reliable, and solution-oriented
• ✔ Learns new technology quickly and is comfortable using digital communication tools
• ✔ Takes pride in creating positive guest experiences
• ✔ Works collaboratively with multiple departments
• ✔ Maintains a polished and professional demeanor at all times

Required

• Minimum 2 years of hotel front desk experience, OR a Diploma in Hospitality Management (or related field) with relevant customer service experience
• Fluent in English and French (spoken and written)
• Strong computer skills and the ability to quickly learn hotel management systems
• Comfortable using smartphones and communication platforms such as WhatsApp
• Excellent verbal and written communication skills
• Must currently reside in the Greater Montreal Area

Assets

• Experience with Guesty or another Property Management System (PMS)
• Experience with Airbnb, Booking.com, Expedia, or other OTA platforms
• Additional languages are considered an asset

Why Join The Mercer Hotel?

• $22.00/hour
• Permanent Full-Time and Part-Time opportunities with flexible schedules
• Paid training and comprehensive onboarding
• Company events and team-building activities
• Opportunities for growth within an expanding hospitality group
• Professional, supportive, and collaborative work environment
• Beautiful boutique hotel located in the heart of Old Montreal
• Work Location

This is an in-person position based at The Mercer Hotel in Old Montreal.

Applicants must currently reside in the Greater Montreal Area and be able to reliably commute for scheduled shifts.

How to Apply

Please submit your

Professional reference checks will be conducted for shortlisted candidates.

Only candidates selected for an interview will be contacted.

Hotel Receptionist

Full-Time & Part-Time Positions

The Mercer Hotel – Old Montreal, Montreal (QC)

Primary Schedule: 8:00 AM – 4:00 PM $22.00/hour

Join Our Team

The Mercer Hotel is a boutique hotel located in the heart of Old Montreal, renowned for offering an exceptional guest experience through personalized service and luxury hospitality.

We are seeking an experienced, organized, and customer-focused Receptionist to join our front desk team. This position is primarily scheduled from 8:00 AM to 4:00 PM and is ideal for someone passionate about guest experiences, who communicates with confidence and professionalism, and who enjoys ensuring the hotel's daily operations run smoothly.

As the first point of contact for our guests during the day, you will be responsible for welcoming guests, handling check-ins and check-outs, coordinating with housekeeping and maintenance teams, managing reservations, and ensuring every guest interaction reflects the Mercer Hotel's commitment to exceptional service.

This role is perfect for a detail-oriented, highly organized, proactive individual passionate about providing exceptional customer service.

We are currently hiring for permanent Full-Time and Part-Time positions.

Your Responsibilities

• Welcome guests with professionalism, courtesy, and warmth.
• Efficiently handle check-ins and check-outs.
• Manage reservations, booking modifications, and guest inquiries.
• Collaborate daily with housekeeping and maintenance teams to ensure rooms are guest-ready.
• Monitor room availability and reservation accuracy.
• Communicate with guests via phone, email, and online booking platforms.
• Process payments and maintain accurate guest records.
• Create detailed internal notes and update guest profiles.
• Maintain a welcoming, professional, and well-organized front desk environment.
• Contribute to the smooth day-to-day operation of the hotel while delivering an exceptional guest experience.
• The Profile We're Looking For

✔ You are passionate about hospitality and customer service.

✔ You are exceptionally organized with a strong attention to detail.

✔ You thrive in a dynamic environment.

✔ You can confidently multitask while maintaining accuracy.

✔ You communicate professionally with both guests and colleagues.

✔ You are proactive, reliable, and solution-oriented.

✔ You learn new technologies quickly and are comfortable using digital communication tools.

✔ You take pride in offering memorable guest experiences.

✔ You enjoy working collaboratively with different teams.

✔ You maintain a polished and professional demeanor at all times.

Required

• Minimum of 2 years of experience at a hotel front desk OR a Diploma in Hospital Management (or related field) with relevant customer service experience.
• Excellent command of French and English, both spoken and written.
• Excellent computer skills and the ability to quickly learn hotel management systems.
• Comfortable using smartphones and communication platforms such as WhatsApp.
• Excellent verbal and written communication skills.
• Must currently reside in the Greater Montreal Area.

Assets

• Experience with Guesty or another Property Management System (PMS).
• Experience with Airbnb, Booking.com, Expedia or other online booking platforms (OTA).
• Proficiency in a third language is considered an asset.

Why Join The Mercer Hotel?

• $22.00/hour
• Permanent Full-Time and Part-Time positions with flexible schedules.
• Paid training and comprehensive onboarding program.
• Team-building activities and company events.
• Opportunities for advancement within a growing hospitality group.
• Professional, supportive, and collaborative work environment.
• A beautiful boutique hotel located in the heart of Old Montreal.
• Work Location

This is an in-person position at The Mercer Hotel in Old Montreal.

Candidates must reside in the Greater Montreal Area.