IT Systems Specialist / Junior Administrator

Transdev is hiring a Junior IT Systems Specialist / Administrator!

*To facilitate reading, we have used the masculine gender as a neutral gender to refer to both women and men.*

Transdev, Quebec's preferred transporter for over 40 years, is currently seeking a Junior IT Systems Specialist / Administrator for a 12-month maternity leave replacement, with the possibility of permanence, to build the future Transdev Rail team in Quebec.

Do you want to play a key role in attracting the talent that shapes tomorrow's sustainable mobility? Do you enjoy evolving in an operational, stimulating, and constantly evolving environment?

Your destination: Montreal and its surroundings!

We offer you

• An enriching experience within an internationally recognized group;
• Flexible hybrid schedule;
• A job located 5 minutes' walk from the Dix30 REM station;
• Underground parking with electric vehicle charging station;
• Continuous training and career advancement opportunities thanks to a strong presence in Quebec, Canada, and around the world;
• The opportunity to have a positive social impact by implementing sustainable mobility solutions;
• A welcoming company culture that values diversity, allowing everyone to thrive;
• A positive work environment with a dynamic and warm team;
• Free Limocar transportation;
• The possibility of permanence at the end of the mandate;
• And much more!
• Your role as a Junior IT Systems Specialist / Administrator at Transdev:

Transdev Quebec is looking for a Junior IT Systems Specialist / Administrator to participate in the mobilization phase of its railway project in the Greater Montreal area. The selected person will contribute to user support as well as the configuration, maintenance, and monitoring of IT systems and infrastructure. This position is ideal for a proactive person looking to develop their expertise in systems administration and contribute to the implementation of a 24/7, 7 days a week, 365 days a year railway operation.

Responsibilities of a Junior IT Systems Specialist / Administrator include:

• Provide level 1 and 2 technical support to internal users (hardware, software, and networks).
• Install, configure, and maintain workstations, laptops, and peripherals.
• Participate in user account management (Active Directory, Microsoft 365, permissions, employee onboarding and offboarding).
• Support and maintain Windows environments and basic network infrastructure.
• Monitor system performance and contribute to server maintenance and updates.
• Document incidents, solutions, and procedures in the IT knowledge base.
• Escalate complex technical issues when necessary.
• Participate in IT projects, deployments, and system improvements.
• Ensure compliance with information security policies and best practices.
• Contribute to vulnerability management and security incident escalation.
• Support cybersecurity awareness and risk reduction initiatives for end-users.
• Provide support and administration of security tools and EDR (Endpoint Detection and Response) systems.

Your personality

• You demonstrate excellent organizational skills and a high level of work ethic.
• You can assume your responsibilities autonomously with minimal supervision.
• You stand out for your team spirit and ability to collaborate effectively with various stakeholders.
• You show good judgment, initiative, and resourcefulness.
• You possess excellent communication and interpersonal skills, as well as a customer-service oriented approach.
• You have strong troubleshooting and problem-solving skills.
• Ability to establish priorities and manage multiple requests simultaneously.
• Join an internationally rooted group serving territories

Transdev is an international leader in mobility serving territories. We design and operate public transportation - buses, cars, trams, trains, shared bikes, ferries, among others - to enable everyone to move every day thanks to safe, efficient, and innovative solutions for the common good.

Because we are women and men serving others, our 100,000 employees worldwide have a positive impact on people and society.

Today, Transdev Canada is the largest private multimodal transportation company in Canada. Serving our citizens is what drives us forward.

And you, what drives you forward?

Requirements

• Possess 3 to 5 years of experience in IT support or a similar role.
• Diploma or degree in information technology, computer science, or a related field.
• Experience supporting Windows 11 environments.
• Interest in evolving towards a Systems Administrator role.
• Strong knowledge of the following: Windows Server environments, AWS, Active Directory, and Microsoft 365 / Exchange.
• Fundamental networking concepts (DNS, DHCP, TCP/IP).
• Basic PowerShell scripting. The following are assets:
• Experience in cybersecurity.
• Knowledge of endpoint management tools (CrowdStrike, Knox, ConnectWise).
• Experience with backup and monitoring tools.
• IT certifications (CompTIA A+, Network+, Microsoft, etc.).
• Bilingualism (French and English) required. The person holding the position will need to regularly communicate with colleagues across Canada as well as with external suppliers, clients, and partners whose working language is English.
• Valid driver's license and availability to make frequent trips to various sites in the Greater Montreal area after the mobilization period.