Client Experience Associate - Drummondville, QC - 11.25 hrs/week

Job Number: 265039

Join a winning, engaged, and results-driven team that thrives in an inclusive and high-performance culture.

What You Will Do

As a Client Experience Associate, you will not only be the face of our branches but also a reflection of their personality and humanity. At Scotiabank, we put our clients first, and achieving their financial goals is our priority.

Client Experience Associates are primarily focused on serving people and building genuine relationships with them. As an essential member of the Canadian Branch Network, your main objective will be to provide exceptional service to clients throughout their journey with us. To achieve this:

• You will adopt a proactive approach and active listening to identify and understand their needs;
• You will handle routine banking transactions;
• You will cultivate fruitful and lasting relationships;
• You will contribute to branch goals by identifying and pursuing simple sales opportunities;
• You will leverage your technological expertise to introduce Scotiabank's mobile banking services to clients and help them manage their banking affairs.
• Does this role suit you? For this position, you will need to:
• Build strong relationships with clients and provide excellent service;
• Identify and meet clients' needs;
• Explain complex concepts in simple terms;
• Be successful in a productivity-driven environment while valuing teamwork;
• Be eager to learn and determined to succeed.

Do you have the skills to succeed in this role? - We would be happy to work with you if:

• You have proven customer service skills, gained through work or volunteering;
• You are willing to provide professional, friendly, and efficient service;
• You are open to working flexible hours;
• You are comfortable with simple sales situations;
• You have strong technical skills and are able to promote our digital and self-service banking products to clients.

What We Offer

• The opportunity to join a forward-thinking organization where you will collaborate with a team of pioneers.
• A rewarding career path and various professional development opportunities.
• Internal training to help you develop your knowledge and skills.
• The chance to be part of an organization committed to making a difference in communities, both for its clients and employees.
• Assurance that your excellent work will be recognized and rewarded. You will have internal training and support from your supervisors, with whom you will have useful conversations about your development, to help you progress faster.
• A competitive compensation program and excellent benefits.
• Location(s): Canada : Quebec : Drummondville

Scotiabank is one of Canada's leading banking and financial services providers in the Americas. We are here for everyone's future. We help our clients, their families, and their communities succeed by offering advice and a wide range of products and services, including personal, business, and corporate banking, private banking, investment, and wealth management services, as well as capital markets services.

We value the unique skills and experiences that each individual brings to the Bank and are committed to providing an inclusive and accessible environment for all. If you require accommodations during the recruitment and selection process (e.g., accessible interview location, documents in another format, sign language interpreter, or assistive technology), please inform our recruitment team. Candidates must apply directly online. We thank all candidates for their interest in Scotiabank; however, we will only communicate with those selected for an interview.