Coordinator - Train Control Center

Introduction

The second most important public transportation network in the Montreal metropolitan region, exo operates train, bus, and adapted transportation services for the north and south coronas of Montreal.

At exo, you will find a human-sized organization, looking towards the future and innovation, serving the communities. A work environment where, depending on the nature of the job, flexible schedules and hybrid remote work are favored, facilitating the conciliation of work-life.

Working at exo also means benefiting from a multitude of advantages, such as: free Opus card, group insurance, pension plan, generous vacation, holidays, sick and personal leave, employee assistance program, free telemedicine service for you and your family, and a very dynamic social club. Join exo!

Reporting to the Director - Train Operations, you will be responsible for the rigorous and effective supervision of train activities on the network. It is expected that you actively support the Train team and internal and external partners. You make operational decisions, share roles and responsibilities, and ensure that all tasks are completed. You take the necessary actions in case of service disruptions. You ensure that the tasks of communicating the service status in real-time are assigned and performed effectively and establish the necessary links with internal and external stakeholders. Additionally, the Train Control Center Coordinator collaborates with other exo departments to ensure quality service to users.

Main Responsibilities

• Plan, organize, and direct the tasks of your team members to properly guide actions and ensure the appropriate dissemination of communications related to train service delivery;
• Participate and supervise the monitoring of the exo network for the tracking of train service delivery;
• Collaborate with on-the-ground Train teams in their regular operations, special operations, and emergency situations;
• Address issues related to punctuality and train schedules with suppliers and internal stakeholders;
• Develop the action plan for train logistics and customer communication during service disruptions, placing the customer at the center of decisions;
• Be alert to urgent situations on radio frequencies and guide the network controller team appropriately regarding safety and security issues on the exo network;
• Receive calls from railway operators or communicate with them to obtain information on train movements;
• Act as a resource person for team leaders and supervisors to provide instructions to field teams;
• Follow up on customer complaints;
• Cover network controller shifts when required;
• Process and compile suburban train operation statistics;
• Collaborate with various internal (CCA, CSMU, TI/STI, etc.) and external (CN, CP, Alstom, etc.) stakeholders;
• Actively participate in the development of the group's operational procedures.

The list of responsibilities and tasks mentioned above is brief and indicative. It is not a complete and detailed list of responsibilities and tasks that may be performed by the post holder.

Normal Job Requirements

Education

• DEC in transport logistics or any other relevant combination of studies and experience;
• Certification on Canadian railway operating regulations is an asset.

Experience

• Minimum of 5 years of relevant experience in dispatching or within a service;
• Minimum of 5 years of experience in operational team coordination and ideally 3 years of experience in the railway industry;
• Holding a certification on Canadian railway operating regulations is an asset;
• The ideal candidate should have good knowledge of public transportation. Knowledge of railway operations, schedule logistics, and experience working in a dispatching or control center is an asset.

Skills and Abilities

• Be organized, structured, and results-oriented;
• Have strong teamwork, collaboration, and resource coordination skills;
• Act as a mobilizing agent and demonstrate good judgment;
• Have excellent communication skills to maintain good interpersonal relationships focused on our customer commitment;
• Have good resistance to pressure and the ability to make quick decisions;
• Be adaptable and rigorous;
• Demonstrate resourcefulness, autonomy, judgment, and creativity in finding solutions;
• Have excellent knowledge of French and good knowledge of English, both spoken and written;
• Mastery of computer tools (MS Office Suite: Excel, Outlook) and ease of learning in an evolving technological environment (Security Desk, SAP, ESM).
• Working Conditions
• Employment Period and Schedule

Full-time, 37.5 hours per week. Position rotates between day and night shifts over a two-week cycle. Assignment of work shifts is based on employee choice according to their seniority within the CCT team.

• *However, due to operations, exo may, during this period, modify the schedules when there are changes in train schedules, reductions or increases in staff, changes in assignments, or similar situations.*
• *Overtime hours may be required.*
• Location
• Headquarters, 1001 Robert-Bourassa Boulevard, 26th floor, Montreal, Quebec, H3B 4L4

The masculine is used generically to lighten the text. Only those candidates selected after the analysis of applications will be contacted.

Field of Activity: Public Transportation Operations

Executive Direction: Operations

Employment Status: Permanent

Working Hours: Full-time

Workplace Type: Hybrid