Customer Relations Agent - Kinatex Saint-Eustache

Kinatex is a proud Quebec-based company established over 40 years ago. We have more than 60 clinics across Quebec. In each of them, we place the well-being of our teams and patients at the heart of our priorities. Our therapists, all highly qualified, are committed to offering superior quality treatments, relying on the most recent techniques and cutting-edge equipment.

We are currently looking for a Customer Relations Agent at the Saint-Eustache Clinic.

Founded in 2010, Kinatex Saint-Eustache is now located, since 2023, in the new modern facilities of the polyclinic on Mathers Avenue, easily accessible via Highway 640. The clinic benefits from a strategic location, on-site parking, a rooftop terrace, and a bistro directly in the building.

Our multidisciplinary team offers personalized care in physiotherapy, ergotherapy, massage therapy, osteopathy, acupuncture, and kinesiology. Recognized for their expertise and commitment, our professionals offer treatments tailored to a complete assessment and specialized approaches.

At Kinatex Saint-Eustache, we work with you to help you achieve your goals and optimize your health.

We offer

• Competitive remuneration
• 5 Paid sick and mobile leaves
• 3 weeks of paid vacation per year
• Complete collective insurance program (with employer contribution)
• Retirement savings plan
• Discounts on our therapeutic services
• Flexible schedule
• Fully digital operation (digital files and online appointments)

Your responsibilities

• Provide superior quality customer service, in person and by phone
• Welcome patients, identify their needs, and inform/guide them
• Manage and coordinate appointments, therapist schedules, and patient files, including opening, preparing, and following up on files
• Schedule appointments and manage time slot priorities to optimize clinic operations and room usage
• Collect payments, submit claims to insurers, bill, and balance the cash register
• Ensure the opening and closing of the clinic, laundry management, and inventory

Our desired skills

• Minimum of two years of experience in customer service or a similar role (e.g., receptionist, secretary)
• Knowledge of the healthcare and rehabilitation field, an asset
• Professional studies diploma (DEP) in secretarial work, an asset
• Proficiency in Microsoft Suite (Outlook, Word, Teams), Drive, and computer tools
• Excellent oral and written communication skills in French and English (asset)
• Good sense of organization and priority management
• Comfortable working in a team
• Quick learning of computer software
• Customer service mindset: courtesy, professionalism, and patient satisfaction-oriented
• Respect for confidentiality and rigor in managing sensitive information
• Knowledge of the ClinicMaster appointment scheduling software will be considered an asset

Schedule

• Full-time: 25 to 30 hours per week.
• Schedule: Monday to Thursday, with day and evening shifts, plus a Friday replacement
• Start date flexible according to the candidate's availability
• Join the great Kinatex family!

To apply or for more information, email us at: carriere@kinatex.com or visit: https://www.kinatex.com/carrieres/