Service Assistant Manager

Job Title: Service Assistant Manager

Job Type: Permanent

Request Number: 49113

Banner: Metro

Status: Full-time

Alimentation Frédéric Michel Lucien Miton Inc. - Metro Place Ste-Foy

Location: 2450 Boul Laurier, Québec, QC G1V 2L1

Hours: 40 hours per week

Work Shifts: Day, evening, and weekend

Do you have a service-oriented mindset and a desire to play a key role in customer satisfaction? Metro is looking for a Service Assistant Manager who will inspire and lead our team to provide exceptional service. If you enjoy interacting with customers and have a keen sense of organization, this opportunity is for you. Join us to enhance our customers' experience, strengthen their loyalty, and support our service goals.

What we offer you

• Competitive retirement plan;
• Competitive salary based on experience;
• Annual bonus;
• Comprehensive personal and family health insurance program;
• Opportunities for advancement within the company;
• A dynamic work environment focused on customer service;
• Weekly pay.

Your responsibilities as a Service Assistant Manager

• Ensure the smooth operation of your department in terms of daily operations, work coordination, cashier balancing, customer service, and any other related tasks;
• The service department assistant also performs regular cashier duties;
• Assist the manager in planning and coordinating department activities to achieve the sales and profitability goals set by the director while respecting the applicable collective agreement;
• Assist the manager in employee management. Substitute for the manager when they are absent;
• Must be able to make purchases and place orders for department supplies;
• Must be able to conduct inventories of empty bottles, cigarettes, and lottery;
• Coordinate department activities to ensure appropriate price changes are made within the prescribed timeframes;
• Authorize refunds following punch card errors, merchandise returns, etc.;
• Responsible for collecting cashier deposits and recording data. Must be able to balance cash registers, store, vault, and lottery;
• Must be able to create employee schedules;
• Ensure the department's business operations;
• Ensure compliance with company policies (receiving, security, etc.) and hygiene, cleanliness, health, and safety standards;
• Participate in employee recruitment, training, and evaluation.

Experience

• Relevant experience as a cashier;
• Experience in management is an asset.

Skills sought

• Customer-oriented;
• Excellent communication skills;
• Team spirit;
• Initiative;
• Autonomy;
• Judgment;
• Work organization.

*The responsibilities and relationships assigned to this role may change if necessary to achieve METRO's goals.* *METRO has committed to offering an inclusive work environment that reflects the communities we serve. Therefore, the company values, respects, and builds on the diversity of origins, experiences, and perspectives as they allow us to innovate, make better decisions, and better understand our customers. We will consider qualified applications from all backgrounds to build the best team.* *We encourage you to let us know if your current condition requires adjustments to the recruitment process so that we can accommodate you.* *Please note that we will only communicate with candidates whose applications are selected.* *We respectfully ask recruitment agencies not to contact us or send us unsolicited applications.*