Mortgage Loan Associate

This position offers the opportunity for career growth in remote work.

What is the job about?

As a Mortgage Loan Associate, you will provide customer service support and direct sales assistance to mortgage loan advisors, allowing them to focus on planning, advisory activities, and client acquisition. You will contribute to a distinctive customer experience by offering added-value support and resolving issues. You will collaborate with partners across the organization to determine client needs and goals and develop your team's network. As a member of the mortgage loan advisors team, you will bring innovative ideas to increase market share and support team success.

What will your tasks be?

• Assist mortgage loan advisors in preparing client meetings, and provide support for finalizing mortgage solutions and recommendations to partners.
• Ensure a superior customer experience and service, whether in the branch or via phone or email. Assist in addressing customer requests and concerns by acting as a resource person and ensuring document accuracy through follow-ups, if necessary.
• Ensure the effective and efficient execution of client-related tasks, identifying areas for improvement to achieve efficiency gains.
• Maximize opportunities to identify client needs, make recommendations, and acquire new mortgage clients, and track and review progress against the annual team plan.
• Ensure compliance with policies and procedures, and identify and correct any operational risk factors.
• Support the administrative tasks of mortgage loan advisors.
• What do you need to succeed?

Essential Skills

• Experience in the net worth mortgage financing field
• Demonstrated ability to work in a fast-paced environment and manage competing priorities, juggle multiple tasks, and resolve problems
• Proficiency in using Microsoft Office products and digital technologies
• Excellent communication skills in person, via email, and over the phone
• Flexibility, willingness to learn, keen sense of ethics, and drive to succeed
• Ability to work both independently and as part of a team
• Bilingualism (English and French) required, as you will serve a bilingual client base.

Desired Skills

• Strong background in customer relationship building and development
• Experience in proactive retail sales and sales metrics and pipeline management
• What will you gain?

We go the extra mile, think differently to drive our growth, and collaborate to deliver reliable advice that helps clients and communities succeed. We care about the well-being of everyone and strive to realize our full potential, foster community growth, and contribute to the success of all.

• Comprehensive compensation package including competitive pay, bonuses, and benefits
• Continuous advancement opportunities
• Support from a dynamic and high-performing team focused on innovation and collaboration, and access to top-tier tools, coaching, and development opportunities
• Opportunity to achieve great things and advance your career at RBC
• Professional Skills
• Additional Job Details
• Address:
• 1 PLACE VILLE MARIE:MONTREAL
• City:
• Montreal
• Country:
• Canada
• Hours per week:
• 37.5
• Employment type:
• Full-time
• Industry:
• Banking for individuals and businesses
• Function type:
• Regular
• Salary scale type:
• Salaried
• Posting date:
• 2026-07-28
• Application deadline:
• 2026-08-14
• Note: *Applications will be accepted until 23:59 on the day before the deadline above*
• Our Job Opportunities

At RBC, we are guided by our shared values – Customer First, Integrity, Collaboration, Respect, and Excellence – and the principle Together at RBC, the key to success. We believe that an inclusive work environment offering diverse perspectives is essential to our continued growth as one of the world's largest and most profitable financial institutions. Our work environment that fosters excellence, collaboration, innovation, and professional growth contributes to our purpose and generates value for our clients and communities. To achieve this, we implement policies and programs that promote a respectful and inclusive work environment and provide opportunities for all.

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RBC is currently inviting candidates to apply for this vacant position. By applying to this job posting, you express your intention to pursue your career at RBC by taking this opportunity. Qualified candidates may be invited for a more in-depth review of their resume.