Customer Service Agent

CUSTOMER SERVICE AGENT - FABREVILLE JOB INFORMATION: Work location: Fabreville

Start date: Immediate

Contract type: Full-time Permanent

Work schedule: 30 hours/week including evenings WHAT WE ARE LOOKING FOR: A warm, dynamic person who loves challenges and teamwork!

• Provide superior customer service
• Be able to manage multiple files simultaneously and prioritize tasks
• Show diligence and attention to detail
• Enjoy and participate in teamwork
• Master computer skills (use of Office 365 and electronic file management software)
• Have good adaptation and learning abilities
• Have experience in a similar position (an asset)
• Language: French written and spoken

WHAT WE OFFER: More than a job, a place where respect, listening, and pleasure reign!

• A rewarding job within a multidisciplinary team
• A pleasant work environment where everyone works efficiently and has the opportunity to exceed themselves
• Innovative projects and challenges
• Activities with colleagues
• Advancement opportunities
• Group insurance
• Shareholder program
• Discounts for affiliated Shoppers Drugmart colleagues
• 3 weeks of vacation
• 5 well-being days
• Ensure the reception, both by phone and at the reception desk, of patients and other visitors in rehabilitation and medical clinics
• Promote the company and the quality of treatments offered to clients
• Effectively apply the company's operational procedures
• Perform follow-up calls with clients
• Inform the client about the services offered and provide information on the progress of treatments or administrative procedures of their file
• Schedule and confirm appointments, manage the schedules of different interveners
• Participate in the smooth functioning of the clinic
• Open files and enter various data into the computer system in patients' files
• Bill and collect payment for visits
• Ensure the transmission of calls and messages
• All related tasks

*Established in Quebec since 1982, Physiothérapie Universelle stands out for its involvement with its patients, its human character, and its dynamic and committed multidisciplinary teams. It was chosen as the Consumer Choice 2021, 2022, and again in 2023 for its regions of Montreal, Rive-Nord, Rive-Sud, and Laval.* *We are proud of the passion demonstrated by our therapists and the quality of treatments offered, which have allowed us over the years to expand our network to more than 37 clinics in the Greater Montreal area, Rive-Nord, Rive-Sud, Laval, and Quebec.* *Our mission is to offer each of our clients a tailored and personalized treatment solution to help them regain or maintain an active life.* *By the same desire to meet the particular needs of each individual, our professionals will have opportunities to develop with us the career that suits them.*

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process. Lifemark promotes equal employment opportunities for all candidates, including those who identify as members of the following groups: Indigenous peoples, new arrivals to Canada, and visible minorities.

At Lifemark / Physiothérapie Universelle, we attach great importance to the protection of your privacy. In order to offer the best possible human resources experience, we must collect and use information about you. Lifemark / Physiothérapie Universelle will collect and use your information to assess your skills, communicate with you about a job application you have submitted to the company, and inform you of any future job opportunities where your profile may match the job description. When collecting job applications, we collect your name, contact information, and resume, including your employment and education history, professional certifications and other work-related certifications, your availability to start, and your desired salary. This information helps us determine your qualifications and eligibility for the position you are applying for. When candidates apply, we ask for their name, email address, phone number, resume, and cover letter. If you decide to withdraw your application for a position, please inform the Privacy Officer, who will forward it to Human Resources, delete it, and withdraw your application.

If you have any questions or concerns about how we manage your personal information, please contact the Privacy Officer at privacyofficer@lifemark.ca