Bilingual Customer Service Representative — Remote Work

Bilingual Customer Service Representative (French/English) — 100% Remote Work

Are you passionate about customer relations? Do you have a perfect command of both French and English and are you looking for a remote job that allows you to work from the comfort of your home? Join our global team and become the voice that ensures our clients' satisfaction around the world.

Important Note for Application

To be prioritized, please select both French and English in the "Languages Spoken" section of your application.

Your Mission

As the first point of contact for our French and English-speaking clients, your main mission will be to provide quick, accurate solutions and an exceptional attitude, ensuring that every interaction strengthens our clients' loyalty.

Key Responsibilities

• Respond to and manage client requests through various channels (phone, email, and chat) in both languages with complete fluency.
• Diagnose issues, resolve incidents, process orders, and provide information on products/services.
• Document all client interactions clearly and accurately in our CRM system.
• Escalate complex issues to higher-level support teams if necessary.
• Maintain a high level of customer satisfaction by meeting quality and efficiency key performance indicators (KPIs).
• Desired Profile
• Essential Bilingualism: Advanced and fluent (oral and written) command of French and English (B2+ or C1 level verifiable).
• Experience: Minimum 1 year of prior experience in customer service (call centers, BPO, or remote support is an asset).
• Technical Skills: Familiarity with CRM systems (Zendesk, Salesforce, etc.) and ticketing tools.
• Soft Skills: Empathy, patience, strong problem-solving abilities, and adaptability under pressure.
• Availability: Flexibility to work according to rotating schedules, including weekends (as per operational needs).

Technical Requirements (Home Office)

• Reliable internet connection (minimum 25 Mbps upload and download).
• Personal computer (PC or laptop) with a minimum i5 processor (or equivalent).
• Dedicated, quiet workspace with no ambient noise.
• High-quality headset and webcam.

Why Join Us?

• 100% remote work environment.
• Paid time off to recharge and relax.
• Monthly health allowance to take care of yourself.
• Professional growth opportunities and recognition.
• Holiday pay and other motivational incentives.

If you have a passion for customer service, want to make a positive impact, and are enthusiastic about being part of a collaborative and creative team, we would like to meet you!

This position is directly affiliated with TalentPop App. Come grow with us!