General Manager

If you: love seniors with a rich life experience and stories to tell; love maintaining a caring relationship based on trust and respect; love seeing people's reactions when they experience a "Wow" moment.

Read on!

What Chartwell offers you: A deep vision of being dedicated to the well-being of our residents, their families, and our employees.

The opportunity to advance your career with us.

The chance to work with colleagues who share the same ideas.

Excellent collective insurance coverage.

Access to a retirement savings plan (REER).

Free meals.

A flexible schedule to allow for a balance between work and personal life.

What you will do

Plan and establish short- and medium-term objectives, activities, and development projects for the residence, as well as human resources, financial, and technical needs to ensure the achievement of set goals in accordance with the business plan.

Achieve, through supported teamwork, the residence's objectives by embodying the organization's values and ensuring coordinated management through regular meetings with its managers.

Supervise the residence's accounting activities (reports, billing, collection, etc.).

Ensure, at the general administration level of the residence, that an effective service is provided to residents, address problems, in accordance with existing policies and procedures.

In collaboration with the leasing advisor, ensure proactive management regarding the marketing of offered services, either through targeted advertising or involvement in the community to achieve good visibility and maximize the occupancy rate. Also, monitor the competition to adjust the service offer.

Mobilize and manage your team, assign tasks, and periodically evaluate their performance. Advise your managers in supervising their staff.

Keep your knowledge up-to-date regarding developments in the field of retirement residences and the laws governing this industry.

Determine the training or skill development needs of your team's personnel to enable them to acquire or update the necessary knowledge to perform their tasks or meet new needs.

What you will need

Bachelor's degree in business administration or equivalent experience.

Several years of experience in a management position or service company.

Demonstrate Chartwell's RESPECT values.

Leadership.

Results-oriented.

Supervisory skills.

Strong listening and communication skills.

Customer service orientation.

High availability and flexibility regarding schedules (weekends according to the rotation established with the existing management team).

Proficiency in Office Suite and computer tools.